“I have been using AZIMO for the last 12 months and today they failed to deliver the money. I have transferred less than 50,000 pesos from Australia to Philippines in my usual Bank in the Philippines and the money hasn't come through as per my bank.
I tried to contact them through the APP however, the CHAT button is greyed out so I send EMAIL using the app several times and no one ever get back to me.
I tried ringing their number +441287244025 however the response is " We're sorry there's no available support who can take this call" .
So, I rang FCA ( Financial Conduct Authority) and they advise me to send email to hello@azimo.com or call +4402038831528.
I sent email to them and I rang the number and got no response.
FCA advised me if I don't hear anything from them I can report them to FINANCIAL OMBUDSMAN and they advised me to check MONEYHELPER website for future references.
Below are the websites of the authority that can help us report this kind of misleading and fraudulent activity.
Please take time to chase your money and make sure you follow the procedures. Always send them an email first or tried to exert all the resources to contact them before escalating it to Ombudsman.
https://www.moneyhelper.org.uk/en/money-troubles/money-problems-and-complaints
https://www.fca.org.uk/
https://www.financial-ombudsman.org.uk/consumers/how-to-complain”
“I have tried so many different transfer companies and many have failed me so much and worst of all was ####ern #n##n if you understand and i never had one transfer go through and they even refused my business and then I found this company I am not to happy with the transfer to international bank that takes a good 4-5 days as some other apps do it immediately but where there is a wheel there is a way so i did cash pick up was available immediatly so im not disapointed so yes 5 stars from me go ahead try this company im fussy but im happy with Azimo!!”
“Fast, efficient & professional. Always ready to help and extremely cooperative customer service. Above and all very good exchange rate with very nominal fees. I am really happy with Azimo overall and recommend it for anyone who is looking for the best in town.”
“I am thankful to Azimo cause every transaction that I made was dealt with such efficiency and professionalism.
Thank you Azimo team for your dedicated and efficient work.”
“We had a special situation with pending transfers between Germany and the United States. The Azimo Team responded swift and came up with a perfect solution.
Perfect customer service and low Fee’s overall.
BR”
“Azimo have started limiting Thailand transfers to £1k. So if you want to send £5k you have to make five transfers. And guess what. That means they get five times the fees.”
“I have used Azimo several times for small transfers to Nigeria. Unfortunately my last transfer never arrived, even though Azimo sent me an email to say it was ready for collection. It might not be Azimo's fault, but the receiving bank. But it still did not get there.”
“Azimo are not a trust worthy company. After setting up my account I then had to wait 8 days for the account to work while I battled it out with their dodgy customer service. I takes 3 days to get a response.
After that I was able to perform transfers to my girlfriend. But then the music stops.. Azimo decided to interrogate me over my transfers and then cancelled my account telling me they could not provide reasons for doing so.
Do not trust these dodgy bastards, they are a waste of time.”
“I've sent them multiple pieces of evidence that they received my money, but they are always just "looking into it" and have exceeded their own promised time to have the issue resolved multiple times.
Devastating result.”
“I asked Azimo to transfer £2350 to Ghana for me. A day later I get a message back from Azimo saying the beneficiary’s bank returned the money.
Okay Azimo refund my money, Azimo, it will take up to 5 days! 5 days?
I tried to find out from the beneficiary’s bank why the money was returned.
The beneficiary’s bank asked me to find out from Azimo the medium used to make the transfer and Azimo refuses to answer.
I smell a rat here.
Azimo takes my £2350 to transfer to Ghana for me, a day later Azimo messages me to say the money has been returned by the beneficiary’s bank. I ask the beneficiary’s bank why the money was returned. The beneficiary’s bank asks me to ask Azimo the medium used to transfer the money and Azimo refuses to answer.
This only points to one decision for me. AZIMO IS A ROGUE COMPANY!!!
Imagine this scenario.
Azimo takes £2350 from 1000 people to transfer the monies to 1000 banks. A day later Azimo messages all the people their monies have been returned.
Pay the monies back and it will take 5 days. This means Azimo has £2350000 of other people’s monies for 5 days to use as Azimo likes. What an incredible cheap, nasty con way of making money!?!?!?
Never using Azimo again and it’s looking like I have to use the FSA to get my money back.”
“I always send money to my country through the company Azimo, and I am very satisfied with the work and the responsibility, I highly recommend it. If I could I would rate them with 10 stars !”
“I use Azimo monthly to send money back to my country, and I have never had any trouble. Once I let them know there was a mistranslation in the form, and they corrected it, so that's nice. The website is simple and intuitive, the information is saved, so I don't have to keep writing the same data every time.”
“Azimo is not a company to be trusted, I have had an incredibly bad experience with them. First of all they would never respond to my customer service inquiries, their phone number doesn't work and only got back to me when I cancelled all my transactions and demanded my money to be refunded. And even then, they would not refund my money.
I do not trust these people in the least and have had to go to my bank and block and further transactions from them as they have all my banking information.
I know that I will never get my money back, and have reported them to the authorities.”
“Azimo is very fast when it comes to bank transfers.
I am delighted with the customer service.
especially from Vanessa....
very fast, very friendly, cordial and competent.
I've never been able to enjoy such support.
Hats off to Vanessa.”
