“My experience with Argus Car Hire was nothing short of a nightmare, showcasing a stunning display of incompetence from start to finish. They claim to offer reliable car rental services, but this couldn't be further from the truth. Their lack of responsiveness to customer issues is appalling. When faced with a problem, their go-to response seems to be that they cannot help because the issue wasn't reported beforehand. However, the irony is that these problems only manifest themselves when you arrive to pick up the car at the designated time and place.
Upon encountering an unresolved issue at the car rental counter, contacting Argus for support only led to further frustration. Their customer service team was quick to wash their hands of the situation, stating they were powerless to assist because we hadn't contacted them before the pickup date. But how could we have anticipated an issue that did not exist until that very moment? This circular logic leaves customers trapped in a no-win situation.
This entire ordeal speaks volumes about the lack of coordination and responsibility between Argus Car Hire and the actual car rental providers they partner with. It's a clear indication that their operational model is deeply flawed, prioritizing contracts over customer satisfaction and support. Dealing with Argus Car Hire has been a horrific experience, underscoring a complete disregard for customer service and efficiency. I strongly advise against using their services unless you're prepared for a potential cascade of unresolved issues and a total absence of support when you most need it.”
“I rented a car from arguscarhire in Paris from June 23 . 2023 until July 4. 2023 . Picked up the car at Terminal 2 C/D Charles DeGault Airport and returned it at the very same place as usual . All of a sudden they deducted € 180 from my credit card since I had not dropped the car off on Terminal 2 "E/F “ 200 meters away just on the other side of the SAME Terminal . This was indicated on the rental paper in VERY SMALL PRINT at the bottom !!!! Nor did the Lady while taking back the vehicle mention that TEMPORARILY it should have been “E/F” 200 meters away !!!! Nice way to fool and collect “ pocket money from customers !! NEVER AGAIN !! It now has taken 3 ( THREE MONTHS ) to respond , hoping one will give in !! Don’t use this company , there are plenty others with good prices and honest business !!!”
“DO NOT USE IF YOU HAVE ANY POINTS!
This email to them further to our nightmare
Good morning Shauna
We had the following problem –
Upon arriving into Heathrow we took a shuttle to the desk at the Holiday Inn to pick up our car – immediately they were on the phone to DVLA and did a license check – this I have never encountered.
They saw the 6 points on my license for an expired insurance policy I didn’t spot and got fined with points and then refused to rent us the car as their insurance didn’t cover most point violations – this they stated was the case with many smaller operators – obviously a cheaper insurance underwriters.
So there we were, stuck out of Heathrow with no car and no offer of help – we called Argus and again nothing they could do!
Another shuttle back to the airport (£24 so far) and off to Avis who I have a business account with – they saved the day and immediately provided me with a car.
The company “Green Motion” (aptly named!) – cancelled the booking on the spot – I request an immediate refund of charges – I will not go into the obvious extra expenses of transport and Avis as you can imagine they were significant.
Please confirm once done and we will move on – I am in the USA for another week FYI.
Best regards
** No refund - USELESS!”
