“This has to be the worst company ever. I ordered a tshirt for my partner off their website using their size chart for Christmas.
When the t shirt came and I looked at it. I realised this would have been way too big for my other half. I contacted them via email explaining that because of their incorrect size chart I had got the wrong size. I was told to return it at my cost own cost and a refund would be processed etc. No apology for their chart being incorrect whatsoever. This wasn't an option for me as wasnt long to Christmas and as I work I could not get to a post office in their opening hours to have returned it.
I decided to give it to another family member who it would fit and order a size smaller for my partner as I knew this was something he would love. I ordered it and about a week later got an email to say there was a delay in sending the order. So I emailed back and asked if I would receive the tshirt for Christmas as it was a present. I had no reply to this email even though I had said in it that I was already unhappy with their incorrect size chart on the website.
I waited a few more days and still had no response so I had to phone them. I was told it was still being processed and had not yet been dispatched. This was due to it being Christmas. I understand places are busy at Christmas but if it hadn't been for them in the first place I would have already had the tshirt in the correct size.
I received this item on Christmas Eve so it did arrive in time, thank goodness. It arrived eventually I suppose even though it was about 2 weeks after I had ordered it.
At the time I was just relieved it had arrived. Then today I got my phone bill only to notice that my call to them has cost me nearly £4. If they had have replied to my email instead of being ignorant I wouldn't have had this charge.
This may seem a small sum to some people but just to get one novelty tshirt for my partner has cost me a fortune. I would never use this company again and will make it my mission to warn other people to avoid this company like the plague. Never again......, they are truly incompetent and ignorant. Lessons learnt by this huge mistake. 8Ball have to be the worst company I have ever had the misfortune of dealing with.”
“I ordered a Christmas sweater from them on the 9th of December. Did not receive any tracking number or confirmation that the order was even being processed. I sent an e-mail asking about this and never got a reply. When they realised that orders may not arrive in time for Christmas, they sent out a mass e-mail offering customers the option to cancel their orders. I immediately sent a request to customer service to cancel my order, got no reply, instead I got an e-mail notifying me that the item had been shipped 12 hours later. This was on the 16th. Again, I replied and got no answer. Lastly on the 21st I got another mass e-mail about some printer of theirs breaking down and thus making it impossible for them to send out the orders on time (weird, right? since my order had supposedly ALREADY BEEN SHIPPED) The e-mail ended with the phrase "We will also be back in touch with you in the new year."
I have no hope that I will receive the item OR the refund, they are completely unprofessional, shifting around blame and not owning up to the fact that they scammed who knows how many people out of their Christmas gifts..”
“8 ball miniclip. I just can't believe the owner of this game has the audacity to charge for coins. The reason I say this because you have absolutely no control whatsoever over who wins the game. First of all, you have no choice who breaks, as for myself I counted 12 consecutive games without breaking, and I finally got my turned to break the cue ball always finds a way to go in the pockets. It cannot be a coincident. I have been playing this game for number of years, and I absolutely refuse to purchase coins because of that reason. Basically you buy coins, and they will find a way to take it back, even if your opponent pots the black without clearing up his own balls first and wins the game. I see some extraordinary things happening, I have just played a game and I was trying to screw up couple of inches, but the cueball rolled forward. I thought I was dreaming. I have no control even over the cueball. I consider myself a semi professional player in real life, I understand the game like back of hand, yet its so frustrating to play the game. Also I have no proof whatsoever I'm playing a real player or the computer. I say this because I have over 200 million coins, and now down to 30 million coins from controversial circumstances during each game in order to take the coins back. I have no control over that. I can honestly say this game is NOT genuine, yes they will always find a way to take your coins back, even if I can't break for 12 games on the turn and not even had the chance to put balls in. The game itself is very entertaining, but it's the guys at the top making it horrible to play. They are money hungry of course and they will always find a way to take back your coins, even by cheating. The game itself also needs looking into with regards to the rules, which is basically their own rules. If the break goes in the pocket off the break, you remain on the table, and if I hit my ball into yours and it goes in, and you happen to be snookered on all your other remaining ball afterwards, it's perfectly fine, and I would escape any punishment and you left snookered at the back of my foul. I have no idea where these 2 rules came from. I have been playing the real game for 36 years, I came across one or two rules I. My lifetime, but never seen or heard this rules. What would be fair in my opinion is to play each match best of 3, especially when you're playing for 50 million coin game, it's unfair I don't get a shot, because I have no control who breaks. My strong advice is to NEVER EVER purchase coins, because they will cheat you out of it. This game is NOT credible. I'm honestly trying my absolute best here to remain fair in my comments here but I honestly think I've not been harsh enough. Such a shame because it can be much better. I have just played a game for 5 million coins, and found myself on 100 coins table instead. I can assure you one thing, you have no control over the game as much as you think.”