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304 Clothing Reviews

4.5 Rating 6,323 Reviews

88 %

of reviewers recommend 304 Clothing

Company Reviews

Product Reviews

4.5

Based on 6,323 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About 304 Clothing:

304 Clothing was set up by three friends who went to University together In Liverpool UK.

After countless nights out they stumbled across the idea to start making hand made vests for their friends, while they lived in.... Apartment 304!

The rest is history...

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304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

304 Clothing 5 star review on 14th November 2022

34

Anonymous

Anonymous // 01/01/2019

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“Truly my favorite brand right now. So comfy, amazing fits, and amazing designs. I LOVE my custom hoodie & crewneck I made, and my joggers are incredible. Your customer service team goes above and beyond too. I recco 304 to everyone!!”

“Love this clothing brand. I am absolutely in love with my hoodies they are very good quality and so on trend. Quick delivery. No faults what so ever!!!”

“Fits great”

“Really good fit and very good Qualität 10/10”

“Perfect service!.. I even sent the wrong item and they still returned it and rectified the situation. Many thanks, Daniel.”

“Ordered the wrong size on 19th Feb for my daughter and it has taken nearly a month to get my refund. ( I still haven’t received it). Not happy that I will be losing not only my postage but another £2.99 fee for ‘restocking’. Daughter wants to reorder- as I am paying we will wait and see”

Hello Sue, I am sorry to hear that you have experienced refund delays. I can see here that your return was dealt with within 5 working days from the date your parcel was received, which is our usual turn around time for returns. An email notification was sent to you on the 7th March. Please allow 5-10 working days, excluding weekends, for the refund to appear in your account. If you have any questions, then do not hesitate to contact us at help@304clothing.com Kind regards, 304 Customer Care Team

“I have emailed 3 times regarding damage to a hoodie I bought and had no response”

Hello Louise, I am sorry to hear your hoodie is damaged. All of our emails are responded to within 48 hours. I have looked into this for you and unfortunately cannot see any emails matching the email you have provided. There have been instances where messages have been responded to but the email comes back as undeliverable. Please could you ensure your email address is inputted correctly and contact help@304clothing.com. We will be happy to resolve your issue for you. Kind regards, 304 Customer Care Team

“Excellent quality good service recommended 304 to family and friends will be ordering again very soon”

“Great hoody and I have had compliments on it the first time I wore it :)”

“Absolutely amazing clothing and customer service. The leggings with the pockets are a MUST.”

“the hoodie i got was exactly what it was promised, awesome, quality is very good !!! little bit baggy but TTS i just made a mistake with the sizing but very comfy. over all I LOVE IT AND WILL ORDERING SOME MORE STUFF.”

“Nice product, issue with delivery but solved and compensated. Good CS and good products.”

Hello Roxane, Thank you for you review. I can see here that there was frequent communication in regards to your order. Unfortunately, after discussions with the courier we discovered that your original parcel was lost in transit. As soon as we were provided with this information, we generated a new order to replace the one missing. This was delivered to you within the estimated delivery time. We apologise for the delivery delay but are hopeful that this issue has now been resolved. Kind regards, 304 Customer Care Team

“Great clothes & service”

“Have probably bought about 7+ hoodies from 304, many custom designed, all great fitting, feel good on and delivered quickly. Any issues with purchases have been dealt with in a professional manner and sorted quickly. Have also bought bits for family members, who were happy with the items and purchased themselves. I would go for joggers too, but being a tall guy I’m apprehensive about leg length. Other than that would highly recommend!”

“I love the clothes. They are so comfortable and really good quality. Will definitely be getting more.”

“Very low quality and the cotton is sticking to the body 🤮”

Hello Waleed, I am sorry to hear that you are unhappy with the quality. We would love to discuss this matter further and have sent you an email in regards to this. We look forward to your response. Kind regards, 304 Customer Care Team

“Loved the hoodie, so did my son and now it’s his!”

“I am happy with the t-shirt but did not recieve my free jumper”

Hello Thomas, Thank you for your feedback, we are glad to hear you are happy with your T-shirt :) I can see here that a free hoodie did not appear in your order confirmation. Unfortunately it looks as though the free hoodie was not added to your basket correctly. Once orders are dispatched we unfortunately cannot send out a free hoodie separately. This is stated in our T&C's linked here- https://www.304clothing.com/pages/terms-and-conditions If you have any further questions then do not hesitate to contact us at help@304clothing.com. Kind regards, 304 Customer Care Team

“Initially impressed with thickness of both Hoodie and jumper however once washed once both went thin Also motive has gone wrinkly in the wash too Unfortunately this has put me off buying again”

Hello Kerry, We are sorry to hear that your items became faulty after being washed. We take this feedback seriously and if you could respond to the email we have sent you with some photographs of the damage, we will investigate this further for you. Kind regards, 304 Customer Care Team

“Very easy to use”

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304 Clothing is rated 4.5 based on 6,323 reviews