304 Clothing Reviews

Name: 304 Clothing
Rating: 4.53

4.5 Rating 6,323 Reviews

88 %

of reviewers recommend 304 Clothing

4.5

Based on 6,323 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About 304 Clothing:

304 Clothing was set up by three friends who went to University together In Liverpool UK.

After countless nights out they stumbled across the idea to start making hand made vests for their friends, while they lived in.... Apartment 304!

The rest is history...

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304 Clothing 5 star review on 20th May 2023

Clare Robb

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

Obe Douglas

304 Clothing 5 star review on 14th November 2022

Gary Felix

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well I bought an off white hoodie and shorts and when I placed both hands in the hoodies front pockets and put a small amount of pressure it ripped the side of the pocket.. now it looks scruffy so won't wear it. I've never really experienced that with other brands. Which is a shame because I liked the design”

Helpful Report

“Didn't receive order yet and it's been a long time since purchase”

Helpful Report

Hello I am sorry to hear you have waited a long time for your order. Please get in touch with one of the team as we worry your order may have been lost in transit. help@304clothing.com Kind Regards Mollie 304 Clothing

“Delivery was uncomplete. Had sent a request to the shop about the missing item 2 weeks ago - still got no answer! i would rate it 404”

Helpful Report

Hey Bernhard Thank you for your feedback, we have taken a look into our inbox and we can't see any contact from yourself. Please email help@304clothing.com and we will be happy to track your order and find out what the delay is. Kind Regards Mollie 304 Clothing

“I still did not receive my order for more than 1 month”

Helpful Report

Hi Mohammad Thank you for your feedback and i am sorry to hear this. This doesn't sound right, please email our help team and we will be happy in assisting you tracking down your order. If this cannot be located we will happily offer a full refund. Kind Regards Mollie 304 Clothing

“The shirt quality is bad and the delivery time is even worse. I want to return the items but they want me to send it to their address through a courier by my own. Bad service”

Helpful Report

“As a starting company which goes internationally, it is a very bad policy to settle customers with big costs for returns. Your a UK company but even for Dutch orders a return costs arrous €20 which is absurd. Follow a vision and make wise choices for sustainable customer relationships, not single sells. Unfortunately i will never buy again at 304. Br”

Helpful Report

“My request hasn't arrived yet It took a long and overreactive time Unfortunately, you make me regret asking me”

Helpful Report

“To be honest its so bad experience cos i ordered from 22/7/2022 and i didn’t received my order until now and i really dont know where is my shipment or do i will get my order or no cos nobody contacting me untill now”

Helpful Report

Hi Amer I am sorry to hear this, if you check your emails we have recently contacted you regarding your order as this is held at customs and taking longer than usual we have offered you a refund or re-send. Kindly get back to us ASAP so we can process this for you. Regards Team 304

“Made an order and whilst ordering there was a promotion for a free hoodie in a gif format, where it stated free hoodie then a single picture of a particular hoodie, so i made an order expecting to receive that hoodie as pictured. The promotion has since changed since i made an order, I received a hoodie that was horrible and nothing like the one pictured. False advertisement! They will not rectify it.”

Helpful Report

Hi Nikita Thank you for your feedback. We advertise on our website that the free hoodie is chosen at random from our warehouse team, this is also stated in the terms and conditions. The hoodie you wanted is available for purchase on our website if that is the hoodie you love. Kind Regards 304 Clothing

“I want my money back! No contact, no life sign and the due date is over!!!! I wrote 5 emails which were unresponded. Going to write bad reviews everywhere!! STAY AWAY FROM THIS !!!! S C A M What is going on??!!!”

Helpful Report

Good afternoon Tom, Thank you for taking the time to write your review, I'm truly sorry to hear what's happened! I have checked our inbox and can only see the one email sent today, we have looked into your order placed last week and can see the courier service do have your order and it is on its way to you. The delivery time for your order to reach you is 5 -8 working days, sometimes orders are held at customs due to clearance purposes which is out of our control. We have sent you an email with all the information you need for your order. So sorry for any inconvenience caused. If you need any further assistance, please do not hesitate in contacting us via email at help@304clothing.com. Kind regards, Customer Care Team

“Unfortunately I still don't have my products yet which were ordered at the beginning of June 2022 Placed an order a number of times, but with every order there was something wrong. Either the product was not in stock, or it turned out to have a defect or the expedited order still took 3 weeks!!”

Helpful Report

Good morning Jur, Thanks you for sharing your experience. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. We have been speaking via email regarding your order, I can see the order is currently with the courier service. We have sent an email to chase your order and will be hearing back by the end of the day. We have informed you of the next steps, if you need any further assistance, please email us back on help@304clothing.com. Kind regards, Customer Care Team

“very sad”

Helpful Report

Good morning Belal, Thank you for taking the time to write your review, we can see your order is currently with the courier service and on it's way to you. We have sent an urgent email to the courier service to chase your order. We will email you all the updates we receive. If you need any further assistance, please respond to our email at help@304clothing.com. Kind regards, Customer care team

“Low quality and poorly cut fit”

Helpful Report

Good morning Jan, Thank you for taking the time to write your review, we are committed to manufacturing the highest quality clothing. We would like to discuss this issue further via email. We will be sending you an email this morning to look into this for you. Kind regards, Customer Care Team

“My order is stuck in the airport! 0 stars, first time buying from your shop and last”

Helpful Report

Good afternoon Sebastiao, Thank you for taking the time to write your review, I'm sorry to hear what's happened regarding your order. I have checked and the courier service does have your order, it is on its way. We will be sending you an email regarding your order now, please look out for our email in your inbox. Kind regards, Customer Care Team

“My order didn’t even arrive and when it did, items were missing and i was told to deal with it myself with Royal Mail because 304 couldn’t do anything about it or chase it up. Horrible customer service.”

304 Clothing 1 star review on 7th June 2022

Helpful Report

Good morning Shoaib, Thank you for taking the time to write your review, after checking your order there had been a link from Royal mail showing it had been successfully delivered with a photo of the sealed box at your front door. We have spoken to you via email and helped you with speaking to Royal Mail customer services. If you have any further questions, please email help@304clothing.com and we can help assist you with regards to your delivery. Kind regards, Customer Care Team

“Terrible. They do not have quality control and therefore allowed me to be sent 4 T-shirts of the same type and size (sku) that were all incorrectly sized… must have had the supplier sow in the wrong labels. Took forever to sort out and ended up charging me a restock charge. The clothing also is poor quality and the blue tee had a dye mark down the middle which I thought was a crease. Turns out, rubbish clothing”

Helpful Report

Good morning Ashley, Thank you for your review, we can assure you all checks are mandatory from the first click to process your order to receiving your order. On this rare occasion, we can see you have unfortunately received some T-shirts that would have been sent in error and we had fully informed you of this mistake, we had offered to replace the T-shirts for brand new ones but we provided you with a full refund as you requested. We are truly sorry for the experience you have had and this issue we take very seriously, we pride ourselves on our reputation in the local community and welcome further discussion to hopefully resolve any further issues you may have. If you'd like, please email help@304clothing.com. Kind regards, Customer Care Team

“I've purchased from this website a month ago and I haven't received anything. Everytime I contact them about the issue they respond with same message " we'll contact the courier and get back to you ASAP" I'm sure I'll not purchase again.”

Helpful Report

Good morning Mohammed, Thank you for your review, I'm sorry to hear about your recent experience with us. I have checked your order and can see the courier service has tried several times to contact you regarding your contact details? We will be in contact with you again today to check all the information you have provided. Please be sure to check your emails. Kind regards, Customer Care Team

“Pedi envio express y me tardó en llegar 7 dias cuando ponia de 2 a 3 dias.”

Helpful Report

Good morning, Thank you for taking the time to write your review, we would like to discuss this issue in detail. Please can you email help@304clothing.com, we will be able to help you. Kind regards, Customer Care Team

“Ordered a M size. In real life it fits like XXL..”

Helpful Report

Good afternoon Tim, Thank you for taking the time to write your review, I'm sorry to hear about the sizing issue. If you have any problems with your order please email help@304clothing.com we will happily help you out. Kind regards, Customer care team

“Brought clothes from them before they were ok but this time the colours on the tracksuit top and bottom were different shades of blue then the numbers on the top fell off after wearing and washing the top once messaged customer service and have been offered a voucher as of yet have not received it Customer service not great and quality of clothing has deteriorated skeptical about buying items again….”

Helpful Report

Good morning Marc, Thank you for taking the time to write your review. Oh dear, well that doesn't sound right does it, customer satisfaction is our first priority, so I was particularly sorry to hear about your problem with your Hoodie & Jogger. I have checked your emails and can see we have responded to every email you have sent since the beginning of the year after exchanging the joggers for you, you had advised this issue had happened more than 6 months later after purchasing the hoodie and you are right, we did offer you a voucher due to our 30 day policy. You had sent an email accepting the voucher Friday evening, unfortunately, we do not work weekends so we have sent you an email this morning with your voucher to spend with us on your next order. If you have any further questions, please let us know at help@304clothing.com. Kind regards, Customer Care Team

304 Clothing is rated 4.5 based on 6,323 reviews