Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

304 Clothing Reviews

4.5 Rating 6,323 Reviews

88 %

of reviewers recommend 304 Clothing

Company Reviews

Product Reviews

4.5

Based on 6,323 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About 304 Clothing:

304 Clothing was set up by three friends who went to University together In Liverpool UK.

After countless nights out they stumbled across the idea to start making hand made vests for their friends, while they lived in.... Apartment 304!

The rest is history...

Write Your review

Tell us how 304 Clothing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 20th May 2023

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

304 Clothing 5 star review on 14th November 2022

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t bother, they sent me the wrong thing after waiting for a long time! When I emailed them they didn’t respond to any emails about it. I then had to pay nearly £5 to return it to them and they wouldn’t refund the full postage even thought it was fully their mistake. If it was a case of me not liking the item I wouldn’t be so bothered but it is their mistake, they sent me the wrong item and I paid nearly £9 in postage both ways and the best they could do it refund £2.99 of it and reply to absolutely none of my emails. Not even a bloody apology. Disgusted. Absolutely HORRENDOUS company. Wouldn’t recommend to anyone!!!”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“Very poor company, I would not recommend ordering anything from them! Both myself and my mum ordered t-shirts from here, to give as Christmas presents. The sizing information on the website is completely wrong, so when the t-shirts arrived, we realised that they wouldn't fit the recipients. We tried to return the t-shirts, but the returns portal on the website wasn't working. I emailed the company and was told that I should pay for tracked postage to return the items, but that the maximum they would refund for postage would be £2.99! Then, when the company received the returned items, they sent us an email saying that they would refund the money to us, minus a £2.99 'restocking fee', because we hadn't asked for an exchange! What kind of company charges a fee like that, it's completely ridiculous! Then we were told that the refund could take up to 14 working days, which is already a stupid amount of time for a refund. But it took 16 working days! So in summary, we ordered from this company in November and we've only just received our refunds! And the only reason I think we got the money back, is because I constantly emailed asking for updates. Unacceptable and disappointing, don't waste your time ordering from 304 Clothing!”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“I bought £200 worth of clothing (4 t-shirts and a sweatshirt) and only two t-shirts have arrived. I have been trying to contact them for two days, and have received no reply. I have been ripped off and robbed”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“I didn’t received my order!!!”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“The order has not arrived to me yet and the amount has not been refunded until now”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“I haven’t received my package yet…”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“Be aware of this company!!! I have placed an order nearly months still haven’t got my order yet, every single time I emailed them the response comes two days later saying will dispatch today then week later asking me to confirm delivery address, Obviously I have input my delivery address when I placed my order!! Poor services!!”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“Je suis toujours inquiet j’arrive pas à recevoir ma commande depuis le 18 novembre, je vous envoie des messages pour m’informer et m’aider à le recevoir mais toujours pas de succès”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“Poor quality fabric The print is also poor and some of the writing faded.”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“Really slow on delivery, and did not receive compensation for it”

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

“I have been waiting for my delivery for 1 month”

Hello Stacey, We are sorry to hear that you have not yet received your order. I am unable to see any correspondence from you or an order number associated with your email address. Please could you email us at help@304clothing.com with your order number so that we can investigate this further for you. We look forward to hearing from you. Kind regards, 304 Customer Care Team

“There is more than a month and i am still waiting for the order to arrive”

Hello Grigoris, We sincerely apologise for the delay in receiving your order. Unfortunately, your parcel was put on hold due to some technical issues with the Courier. We have kept you updated as soon as new information has been received. Your parcel left the Couriers depot on the 1st August and the tracking has now updated to show the parcel has cleared Customs and will soon be out for delivery. We really appreciate your patience with this and hope you love your order when it arrives with you soon! Kind regards, 304 Customer Care Team

“I bought two sweaters a few months ago, and I loved them. They shipped quick and everything was good. I decided to buy another one when there was a sale and not only did it take like 5 weeks to get here but I also had to pay almost 30 dollars cash on delivery which was pretty much the same amount as the discount I got…..they just took back their discount?!?! So after paying that and shipping I ended up paying more for the sweater originally. Totally disappointed, I was so pumped on their sweaters but won’t be ordering again…”

Hello Ashley, We apologise for the delay in receiving your order. At the time your order was created we were unfortunately experiencing a delay with the courier, due to us moving offices a week prior. We are also sorry to hear that you were charged Custom fees at delivery, this issue should not have occurred. We have sent you an email to discuss this matter further and are looking forward to hearing from you. Kind regards, 304 Customer Care Team

“There was a promo when you bought something above 64 euros you would get a free sweater. So I did that, after 3 MONTHS I finally received the package with only the free sweater NOT the sweater I bought for 64 euros. This shop is a scam. I've sended over 5 emails but they don't answer anymore. If you wanna lose your money then you should buy something on this shop!”

Hello Luis, We are really sorry to hear that you have not received the correct items in your parcel. We can see from our database that your original order was lost in transit. We then proceeded to ship out your order again so that we could resolve this issue for you. We have not received any communication since your parcel has been delivered to inform us of any issues. Please could you email us at help@304clothing.com with photographs of the items you have received and we will look into this for you. We look forward to hearing from you. Kind regards, 304 Customer Care Team

“I ordered my items, and have not received it, still waiting.”

Hello Kuljit, We are sorry to hear that you have not yet received your order. Unfortunately we are unable to locate your order number. Please email help@304clothing.com with your order number so that we can resolve this issue for you. We look forward to hearing from you. Kind regards, 304 Customer Care Team

“I never recieved my order”

Hello Richelle, We are sorry to hear that you did not receive your order. We can see from our database that your order was returned to us due to several unsuccessful delivery attempts. We have emailed you to discuss next steps and are looking forward to hearing from you. Kind regards, 304 Customer Care Team

“Very poor quality, the print came off the hoodie after the first wash.”

Hello Nessa, We are really sorry to hear that your hoodie has been damaged. Please could you send over some photographs of the fault to help@304clothing.com so that we can investigate this further for you and provide a resolution. Kind regards, 304 Customer Care Team

“Poor quality, fit not the same as the picture. Shiny marks under the hood and garment where it had been ironed. Took ages for refund after many emails. Wanted to charge me £2.99 restocking fee but they didn't after negotiation. Would not recommend”

Hello Alison, We are sorry to hear that you have had issues with your order. We ask that you notify us of any faults within 30 days and send over photographs so that we are able to investigate further. As your item was returned without any faults being flagged, your return was processed as normal which is why the restocking fee was deducted. However, we have since refunded the restocking fee to you and apologise for the inconvenience caused. If you have any further questions then please contact us at help@304clothing.com Kind regards, 304 Customer Care Team

“I ordered two hoodies first time ordering from 304, because of the price i expected better quality. The fit and how they look on the website looked completely different. There were shiny marks on both hoodies where they had been pressed all over especially under the hood. I sent them back only to be told that a restocking fee would be deducted £2.99 off each item as they were ordered separately. The answer I recieved from Bulut at customer services was that its stated on the website. Check the small print way down the returns policy. If they had been better quality I wouldn't have needed to return them. Never heard of restocking fee ever ordering online. Very disappointing. Cost of living crisis, I've lost nearly £6 for items they could resell as they have their stock back”

Hello Alison, We are sorry to hear that you have had issues with your order. We ask that you notify us of any faults within 30 days and send over photographs so that we can investigate further. As your items were returned without any faults being flagged, your return was processed as normal which is why the restocking fee was deducted. However, we have since refunded the restocking fee to you and apologise for the inconvenience caused. If you have any further questions then please contact us at help@304clothing.com Kind regards, 304 Customer Care Team

“Hoodie that took a while to arrive, arrived with grease stains on the front. Got offered a partial refund or a discount on another but I had to return the top first. Finally received my refund and then the top had sold out. Rubbish customer service, they should have replaced the top straight away! This is the second time this has happened too. Won’t be ordering from 304 again.”

«
1
2
3
4
5
»

304 Clothing is rated 4.5 based on 6,323 reviews