“Joke of a company, ordered a chair on the 28th September and said they’ll deliver in 10 working days. Have been struggling to get in contact with them for a week, send them 2 emails and didn’t answer to any of them, afterwards I’ve sent them multiple Facebook messages and they just left me on seen. I bet the positive reviews are left by their employees for a better overall review. Spare yourself and don’t do business with them.”
“I placed an order for a chair that was reported as in stock on 14th September. After two weeks I started to chase for an update since I had heard nothing since the order was placed.
Online chat took 3 days for a response for them to even start investigating. 2 days later a poorly written response confirmed...they are looking into it.
During that time I sent an email to customer services. A week later I get a response.
At first I was told they had a delay in deliveries and covid affecting staff. 3 days later I chase them again and told they had late delivery of leather and waiting on gas. My order would now be treated as a priority and hoped to ship in the following week...great!
10 days later I chase them again. We're now over 5 weeks since the order placed comming up to 6. The story changes a bit...leather just came in that day. Still no gas.
Throughout the poor communications I get asked if I want to select another chair.
At this point I decided to cancel the order as this is feeling more and more like a scam. I had seen some of the negative reviews previously and decided to take the risk and save some money compared to getting the chair from elsewhere.
Having a look at the reviews now shows some suspicious behavior...there are clusters of positive reviews left in close succession. This company can't get a chair ready in 6 weeks yet we see reviews of chairs being received in days...one person working from home has ordered 5 chairs in about 3 months..it's very suspicious!! (it looks pretty easy to set up fake accounts here anyway).
They only deserve 1 star for completing the refund in 24 hours...about the only positive here.
Complete waste of time.”
“Spent £300 on a chair which had serious issues with the headrest where quality control obviously failed. Now the headrest was replaced but overall communication left a lot to be desired and I got the impression that they found me a nuisance rather wanting me to be a satisfied customer.
a friend who also bought from them recently also had issues with 2nd.com communication so perhaps something they should be looking into.”
