This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
247 Airport Transfer
"Always perfect service! Reasonable price polite driver.
We already use this transfer almost 5 years."
"We arranged car service for both pick up and return to Heathrow. In both cases, the drivers were prompt, courteous, and helpful. In days leading up to our reservation, I contacted the customer service several times via email, and each time they replied within a few minutes. It couldn't have been easier! Would certainly use them again."
"Both drivers turned up on time and both journeys went without a hitch. Boys were very excitable on the way to the boxing and rather hung over on the way back but both drivers were very amenable. Would definitely use again - thank you!!"
"Great service, easy to use, clean car, friendly driver 😊"
"We used 247 twice. Drivers were friendly and on time. Great customer service. I have already given your details to a friend in Sydney who will be travelling to the UK."
"Car was lovely, Driver was as well, love the apps and the fact you can pay via it as well.
Would have given 5 Stars but was 15 minutes late which is not what I expected, as I read up on the site about the owner and it said they are prompt."
"notified 10 min before scheduled pickup that cab was unable to pick up"
We would like to thank you for taking your time to send us the feedback in regards to the journey booked for the 28th of March. Please be kind to accept our utmost sincere apologies for any inconveniences caused on this occasion.
Due to the fact that the controller on duty was informed by the driver that he would not be able to reach your address on a timely manner, the booking was outsourced to another minicab company, called Maxi Cars, just to make sure a driver would be there to pick you up. After the controller found out that Maxi Cars will not be able to send a driver at the pick-up as they have confirmed initially, the booking was passed to Addison Lee which we can see that have marked the transfer as completed.
We fully understand the situation faced on this particular day was not a pleasant one and we sincerely apologize. As per our standard procedure, whenever one of our drivers cannot reach on time, we do our best to provide the journey in a timely manner, which usually means outsourcing the job through one of the local companies and initially, Maxi Cars were the best option. This kind of situations do not happen on a regular basis and we hope that you will understand that this was a one-off unexpected issue which arose due to a combination of factors that were outside our control.
We strive to offer an excellent service at all times and I hope that you will see an improved level of service the next time you travel with us if you are willing to give us another chance. By way of apology, we would like to offer you an extra discount of £10 for one of your next bookings.
Please feel free to always contact our operators via live-chat support or phone, email for any details that you may need in the future. We hope to have you as our customer in the future and we thank you for the trust shown to our company even though the level of service offered on this occasion was not up to our usual standards.
Wishing you a great day ahead!
Posted 5 months ago
"Very convenient and accommodating"
"Always a great and reliable service. Efficient booking and pick up process. Drivers always nice and polite. Cost effective for getting to and from the airport.
"Always reliable and fairly priced.
Cars are clean and drivers courteous.
Excellent customer communication and service"
Patient and helpful drivers
Very Good cars
What else we need 🤩"
"We have used 247 airport for quite a few years now"
"Good service, good price, always on time."
"I appreciate the "Job confirmation" e-mail because I know the details of the driver who is coming to pick-up. The drivers are always in time, and are polite, and helpful with luggage."
"Everything was good. Would reccomend it!"
"Good services and professional company. They answer you via chat if you need for some doubts. And you can call them. The drivers are serious and the company respect the booking policy. I totally recommend it."
"Reliable pickup on the way to the airport and always on time. Have yet to try airport pickup after a flight landing."
"Driver was punctual as he was waiting when we came out of the airport - we were about 15 minutes late due to flight delays. However, throughout the journey to our destination- the driver kept mumbling about how he would be late for his next pick up - honestly, it was not totally our fault for the flight delay and the website clearly said drivers would wait an additional 30 minutes in case of flight delays (i have already ordered the car 2 hours after my initial landing time) - probably needs better planning for driver pick ups.
Otherwise, the journey to my destination was pleasant and comfortable. Other than the mumbling, the driver was very nice and did show us some landmarks in London as we pass by heading to our destination."