“I have searched for a spare part for my car twice using this site. On both occasions, I specified exactly what I was looking for. Whilst 1st Choice returned quotes, none of the salvage yards bothered to read what I had entered. The second one I tried to purchase off told me that the part was the correct colour; I paid for it, only to be told that it was the required colour after all.
So, yes 1st choice return quotes for you, but expect to have to do further clarification with the salvage yard and even then expect to be told they don't have a suitable part.
Would I use them again? It would depend on what I was looking for.”
“Received a quote from one of 1st Choice's partners quickly. Took a couple of days to contact them due to Bank Holiday weekend payment made 27/06/2020 delivery anticipated 29/06/2020. Payment processed 02/06/2020, so slightly concerned that partner may have been slow to process order. No sign of delivery by Monday 1st June. Contacted seller informed problem with Courier promised 2nd/3rd June still no sign by the 4th seller contacted again on Friday 5th promised to chase up courier which I am guessing they did although when seller contacted on Saturday they had been unable to contact courier (TNT) office other than by e-mail item finally delivered Saturday pm and was as described. So happy with the part but delay in delivery was disappointing.
Previous 1st Choice feedback forms rather limited in options and could do with options ie seller contacted, order placed, awaiting delivery. Still I got the part which was the main thing..”
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“I received a few quotes quickly and we contacted Renparts the same day and ordered the parts.The payment was taken and we have waited 2 weeks but have not received the parts.We have phoned to remind them but still nothing has arrived.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“They replied very quickly and I phoned to accept they then asked for a photo and it turns out to be the wrong part. So I actually had no dealing/
Their communication excellent perhaps too quick before verifing the part as I had given full model details and reg.no of vehicle.
Barney”
“They promised me the grill was the same colour code. It is not, it’s much lighter blue. I need to return it, what are the rules of returns please considering it isn’t what they said it was?”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“the item I bought and paid for never arrived, lost by the carrier.
The breakers were good as they refunded my payment, so very happy with them. Roystons were great for customer service, I will buy from them again in the future as it was no fault of them.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“They themselves were good, but the Salvage Company did not follow through with photos they were meant to confirm the parts were satisfactory for my requirements, after 3 days I purchased directly from elsewhere.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Straight forward transaction next day delivery only problem is I repeatedly asked for a W419 gearbox And Tom confirmed it various times only to discover that it was a W394 gearbox which I only discovered after the mechanic had installed it”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Got a good quote via 1st Choice. The site wouldn’t allow me to order on line through it, for some reason. Maybe because I am in France?
I contacted , well I tried to contact 1st choice via the contact page on their site. I never got a response......
I contacted the seller direct and made the order over the phone. I’d of preferred to pay online.....
Ignore optional answers below, I’ve not yet received my starter motor’ clocked in error.”
Thanks for your recent feedback.
We have left a message with the breaker, who had messaged you via your account, about delivery. We are also reviewing our system of contact messages.
All the best
Customer Care - 1st Choice.
“Very good with sending your info out to car breakers and getting quick replays.How ever I feel that they should investigate some of the sellers on their website particular the Car and Van Breakers known as ROYTONS Car and Van Breakers Ltd of Oldham. The reason for this is because they say that they have the part you want. Then take your money and you receive nothing in return. To top it all when you ring them, email them you get no response .”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Can't fault first choice but my experience with one of your suppliers has been horrendous. I agreed to purchase the part from Hancock car dismantling and paid the £33 plus £11 delivery, when the part arrived it was found not fit for purpose. I immediately contacted Mr Hancock who said he was on holiday and would refund me when he returned. After many phone calls with Mr Hancock I still haven't received anything. I returned the item as requested for a cost of £7.50. and given details of my bank card but there seems to be one excuse after another, please warn all your other customers.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
