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1st CENTRAL Reviews

4.0 Rating 5,187 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

4.0

Based on 5,187 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 20th December 2023

1st CENTRAL 1 star review on 30th November 2023

1st CENTRAL 1 star review on 26th April 2023

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NO USE THIS CON COMPANY This company will try every trick in the book to con money out of you. I paid in full for my car policy, I then got a call to ask me my exact mileage for the coming year, and then asked my exact mileage to my work, as this didn't exactly match my estimated mileage they said I had to pay a fee to change the policy, along with an admin fee! I was then asked my exact NCB years, I said your website only allows me to choose 9+, they said as I couldn't give them an exact number there will be another fee, this totalled £141 or my policy is cancelled. They have a scam going to call people after their policy is paid and demand the impossible so they can charge unreasonable fees. I have a claim with the financial Ombudsman now. DO NOT USE THIS COMPANY. FPM6017572054FC”

Posted 8 months ago

“They give you a nice low quote to start with, then after about a month they email you to ask you to Contact them regarding a query with your insurance. For instance my wife put marketing Assistant instead of marketing co-ordinator on her insurance. When we rang, they informed us there would be no difference in overall annual price but to amend the insurance would be £120. Asking them to explain the difference in job roles they said a co-ordinator is in charge of people, my wife is in charge of nobody, but they would have none of as she had already confirmed her job role was actually marketing co-ordinator not assistant over the phone and reminded over and over that it was recorded. Then was told the job role effects the outcome of a quote and was told that we deliberately put in assistant as THEY told us we had searched other websites with co-ordinator and seen they where more expensive and deliberately changed it to Assistsnt to get it cheaper with them, (even though they have already mentioned that the annual price wouldnt change) They are just extorting money out of people over and over if you look at reviews (which aren't trustpilot)”

Posted 9 months ago

“Total scammers... I gave them the deposit they needed but no policy was activated even when I submitted the necessary documents. I was not contacted by call risking serious penalty. All of the sudden my policy is cancelled by them demanding £707 from me?!”

Posted 9 months ago

“What a rip off!! I sold my car after one month of taking insurance out with this company and they charged me £121.65 for the privilege. Be careful when taking out insurance with them and be sure to read the small print.”

Posted 9 months ago

“Bullying and threatening behaviour threats of legal action if don’t pay money they couldn’t say why I owed the money tho, staff members don’t call you back don’t respond to emails”

Posted 9 months ago

“Illegal money extortion practices, lack of communication between departments, employee incompetence, dishonesty ... I could go on and on. My policy has been illegally terminated twice just because the system information was not properly updated. First and last time I used this company. Absolute scandal and I will report it to the unit above them which is The FCA authority. AVOIDDDD!!!!!”

Posted 9 months ago

“So disappointed at how my daughter has been treated by this company... she got a quote 1st on line then spoke to an advisor on the phone who never informed her the difference between social,domestic, pleasure and commuting policy covers . Especially knowing yes was a new young driver! Unfortunately this has left my daughter with a debt of £6600 . DO NOT USE THIS COMPANY”

Posted 9 months ago

“I work in both industry horticulture and agriculture, they have amended my policy occupation just to horticulture and have charged me nearly £200 extra without my permission!!!”

Posted 9 months ago

“Since my last review was given last week, I have been asked to provide the docs I have given already. Now I called yesterday and spoke 5 people who wasted my 4 hours on hold and calling because when a call connected after hold they hang up in 2 mins saying they checking my account. Their call center is overseas and they dont talk properly and don't understand just overspeaking from scripts given. If I not received my refund cheque untill next week I will write debt off and contacting ombudsman and FCA. Companies like this should be stopped 🛑 !!!!!!!”

Posted 9 months ago

“Is the worst insurance company what I have it wich charged even for cancellation policy.”

Posted 9 months ago

“Stay clear from this company. I was contacted this month (June 2023) after taking an insurance policy out with them in April. They are stating that I had not put the right amount of time I have been driving for and they had to make this change on there end. I asked for proof of me putting the wrong dates in and the reply was it was done on Money Super Market website where the information was incorrect. I had directly brought the insurance through 1st central website not money super market I was just looking for comparison on there website I have then check money super market website and it stated the right amount time of year I have been driving. Because of this error which they cannot prove I am being charged £83.41 plus a £50 admin fee. They still cannot show me proof of these changes so I have know taken this to the Financial ombudsman.”

Posted 9 months ago

“I would not recommend this company to anyone .This has been the worse mistake f my life .I am having trouble with my first car and choosing this insurance has feel like an ongoing nightmare. There is no communication as to what is going on they take days to reply to my email . I'm looking for a new and better reliable car insurance. Don't choose 1st central.They are a complete waste of time and money .Trust me you don't want to have countless headaches and frustration.”

Posted 10 months ago

“AVOID I made a claim for non fault repair, to schedule the repair it takes already 2 months. You call them every second day and they pass me from the team to the team, which are in locations like Sount Africa and cannot help but lie about the solutions, every person tells you different information. AVOID”

Posted 10 months ago

“I challenge anyone to find a human to speak to! Having found my way thro the endless recorded message of 'press 1 for this and 2 for that I was on hold for 25mins before speaking to a call handler who got the dates wrong when arranging temporary cover for my son. I'm now £51 out of pocket with no guarantee or response from the Complaints department that I'll get this back. Terrible service.”

Posted 11 months ago

“They will be naughty and try and get out of paying if they can but if you think they are wrong then always make a complaint with threat of the ombudsman. They get charged just to be investigated so they try and avoid that.”

Posted 11 months ago

“I contacted First Central regarding a non-fault claim, it was noted that my phone number on the system was wrong, so the person on the phone offered to change it. Got an email a couple of weeks later stating that I owed First Central £33.86. I contacted them and was told that the £33.86 was a charge for changing details on my policy (my phone number). I stated that I was not informed of any charge and would not have agreed to change the number (as it was my partners number) had I known that it would cost me £33.86. After a few emails and phone calls back and forward (and after listening to the recording of my first call, to verify that I wasn’t lying..) they agreed that I hadn’t been informed at the time and removed the charge. A lot of stress for something which could’ve been avoided.”

Posted 11 months ago

“Never ever use these they sent an email saying my insurance is being cancelled the next day they insisted they had sent an email requesting documentation if I had I would of done so I paid £111 to close the policy & went back to insurance factory who are very professional and efficient no wonder it’s cheaper I can only ever imagine if I’d had to make a claim with 1st central I would not trust them at all.”

Posted 11 months ago

“Avoid like the plague. The policy that requires you to have a sensor in you car is insane. If you drive your car without your phone present/ low battery, it doesn't track your trip and then they will threaten to cancel your insurance. I have an additional driver on my policy (my boyfriend) so when I am the passenger it thinks I am using my phone, which they also then threaten to cancel your policy over. If anyone drives your car without you present- negative strike as your phone is not there! Not sure how this can even be legal as is completely unrealistic and an invasion of privacy. Have now been charged £88 to cancel the policy because of the "breaches" above. Will never use again- clearly this is how they make their money.”

Posted 11 months ago

“Called to insure a new car and was advised to renew an expired policy (£307) and then change my registered vehicle (£212 admin fee). Called to resolve the next day and was told there was nothing they could do. Mid-sold insurance to the tune of £212. Absolutely furious.”

1st CENTRAL 1 star review on 26th April 2023

Posted 11 months ago

“Box never worked . Phoned within 14 days and told to wait , still didn’t work called again to be told wait. Tried to cancel policy via app no option on app to cancel telematics . Sold car had to phone to cancel to be told owe over £100 wish I’d cancelled within 14 days in fact wish I hadn’t taken policy at all .. dreadful service will never use again or recommend ..”

Posted 11 months ago

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1st CENTRAL is rated 4.0 based on 5,187 reviews