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123 Flowers Reviews

4.7 Rating 12,800 Reviews

94 %

of reviewers recommend 123 Flowers

Company Reviews

Product Reviews

4.7

Based on 12,800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 5 star review on 29th January 2024

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me the wrong flowers and claimed they have the right to substitute for different ones. The substitute however are a different colour and there are less flowers than shown. If you want to order flowers avoid at all costs as you will not receive what you ordered and then the customer service will claim they look so different.”

123 Flowers 1 star review on 24th January 2024

Posted 2 months ago

Thank you for taking the time to provide feedback on your experience with 123 Flowers. We truly appreciate customers like you who offer valuable insights to help us improve our services. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I will pass your feedback on to the appropriate team. Warm regards, Tom

Posted 2 months ago

“Excellent website, really easy to use and lots of lovely plants to choose from”

Posted 3 months ago

Dear Joanne, thank you so much for your fantastic 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We're glad that our website was excellent and easy to use, providing you with a wide selection of lovely plants to choose from.

Posted 3 months ago

“excellent service”

Posted 3 months ago

Dear Margaret, Thank you so much for your 4-star rating and kind words about 123 Flowers! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service.

Posted 3 months ago

“So quick and easy to do. Much better and less expensive than interflora”

Posted 3 months ago

Dear Sarah, thank you so much for taking the time to give 123 Flowers a 5-star rating! We sincerely appreciate your kind words and are thrilled to hear that you found our service both quick and easy. We pride ourselves on creating a hassle-free experience for our customers. Once again, thank you for your support and for choosing 123 Flowers. We look forward to serving you again in the future! Warm regards, Katie

Posted 3 months ago

“I love that I can order flowers and gifts from Australia to my friends in England and they get it the next day. Thank you very much for your services.”

Posted 3 months ago

Dear Suzanne, thank you so much for your fantastic 5-star rating of 123 Flowers! We truly appreciate your support and kind words about our services. It brings us immense joy to know that you love the convenience of ordering flowers and gifts from Australia to your friends in England, and we're thrilled that they are able to receive their surprises the very next day. Thank you very much for choosing 123 Flowers for your gifting needs. Your satisfaction is our utmost priority, and we will continue striving to provide you with exceptional service. Warm regards, Rosie

Posted 3 months ago

“Very good flowers and good delivery”

Posted 3 months ago

Dear Kyle, Thank you so much for giving 123 Flowers a fantastic 5-star rating! We highly appreciate your kind words and positive feedback. We are thrilled to hear that you found our flowers to be very good and our delivery service satisfactory. Best wishes, Katie

Posted 3 months ago

“Ordered flowers before Christmas and the person I sent them to was very pleased with them.”

Posted 3 months ago

Dear Sharon, Thank you so much for giving 123 Flowers a 5-star rating! We truly appreciate your kind words and support. We are thrilled to hear that you ordered flowers before Christmas and that the person you sent them to was delighted with them. Bringing joy and happiness to our customers is our utmost priority, and knowing that we were able to achieve that brings us great joy as well. Once again, thank you for choosing 123 Flowers. We look forward to serving you again in the future!

Posted 3 months ago

“Easy to use website, lovely selection and free delivery promotion!”

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you found our website easy to use. We're delighted that our lovely selection caught your eye and that you took advantage of our free delivery promotion. It was a pleasure serving you, and we hope to have the opportunity to do so again in the future. Thanks once again for your kind words!

Posted 3 months ago

“Simple process and flowers are usually beautiful”

Posted 3 months ago

Thank you, Anne, for your 4 star rating of 123 Flowers! We're glad that you found our process simple and that you found the flowers beautiful. Kind regards, Tom.

Posted 3 months ago

“Well first time l use and first time I am able to find my way to the delivery address and this includes SELFRIDGES THANK YOU JUST HOPE FLOWERS ARE NICE”

Posted 3 months ago

Thank you so much for your incredible 5-star rating, Geraldine! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with 123 Flowers. Once again, thank you for choosing 123 Flowers. We look forward to serving you again in the future! Warm regards, Katie

Posted 3 months ago

“Very easy site to navigate. Have used 123Flowers a few times now and been very impressed with the service and the quality of the flowers”

Posted 3 months ago

“Excellent service in the past”

Posted 3 months ago

“very beautiful flowers”

Posted 3 months ago

“I love this company,the flowers are so beautiful &worth the money,also they are always delivered on time,with no hassle.I will be ordered many more.”

Posted 4 months ago

“Always good and last”

Posted 4 months ago

“A nightmare site. Should have taken me a few minutes, but took considerably longer. Pralines, at £4.99, kept being added to my order and I kept restarting the whole process to get rid of them. I had to click the arrow to physically go down list and remove them. Shame on you, if you do this deliberately to get a further sale, hoping customers won't notice.”

Posted 4 months ago

Hello Sheila, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Tom

Posted 4 months ago

“After seeing photos of their "medium" bouquet online, my wife ordered a "large" bouquet as a Thank You gift. The "medium" bouquet advertised in photos on their site was huge and had around 14 stems. The "large" bouquet the person received was measly and only had around 6-7 stems from what I can see in her photos. So all this is clearly false advertising! Complained to the customer service - their only answer was - as your wife placed the order, we don't care what you say and won't even talk to you... Asked for this matter to be escalated up the chain or given details how I can escalate it - both requests declined by same customer service representative. So now reported them to Citizens Advice, who in turn will contact Trading Standards! By the number of 1star reviews they have - they clearly don't care about customers. If the scammed you as well - don't be silent, prevent others being scammed and send evidence to Citizens Advice/Trading Standards so they are forced either to stop this fraud or stop business altogether! P.s this is a copy from another review site as I did not want to write the same long thing again. P.s. 1 photo is of "medium" advertised bqt, the other one is the "large" one recieved.”

Posted 4 months ago

Mareks -- thank you so much for this detailed review and feedback of 123 Flowers. It is very disappointing to hear that the bouquet your wife ordered was too small for the ‘large’ size she ordered, and the customer service refused to help. Due to GDPR, we can only discuss this order with the recipient or customer on the account. I am very sorry for this.

Posted 4 months ago

“I have used 123Floweres before and was very impressed. They are now my go-to flower company.”

Posted 4 months ago

Thank you so much for the 5-star rating, Margaret! I'm glad to know that 123 Flowers has made such a positive impression on you.

Posted 4 months ago

“The flowers are always amazingly beautiful 😍 The delivery is always on time. I would recommend them anytime!”

Posted 4 months ago

Thank you Edith for your 5-star rating of 123 Flowers! We're glad you find the flowers amazing and the delivery timely. We're very happy to know that you would recommend us anytime.

Posted 4 months ago

“Ordering from France, there is a lot of choice and it's great, the fact that you can also customise almost everything is awesome.”

Posted 4 months ago

Thank you so much Aksil for your 5 star rating of 123 Flowers! We are so glad to hear that you appreciate the wide range of choice and customisation available on our website. We pride ourselves on delivering the best of quality and service to our customers and your review means a lot to us.

Posted 4 months ago

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123 Flowers is rated 4.7 based on 12,800 reviews