“Good experience. Only bad part was that it wasnt clear who the company providing the car was because the email came from 121. I was looking for a phone to call 121 at the airport rather than Arnold Clark.”
“Booking online was easy and confirmation was instant. The collection and drop off was easy and quick at LGW and NCL. Price was very good. Would use them again.”
“The online booking service is good but I would advice that some key points are buried in mountains of text so you have to read the terms carefully. Other than that I found the web site good to navigate and easy to use.”
“directions to car hire bus at Rome fiumicino were not clear(fault of airport signage mostly).Firefly process good -no heavy sell and extra charges like some of their offices”
“The service from 121carhire was very good as usual, however they arrange hire through OK Car Rental (who we have used many times before on other islands), but the queue for a car at Ibiza airport was over 150 minutes.. This is far from acceptable.. 121 were good, OK carrental were rubbish..”
“The booking via 121 was easy via internet.
I was offered a car form Thrifty who operate from the Sheraton Hotel Heathrow. Quite a distance from Terminal 3. They provide courtesy transport from the terminals at 45 minute intervals. Not frequent enough.
I was travelling alone with lots of luggage and to access the Thrifty office one had to negotiate a flight of steps and drag up the luggage or leave it outside out of sight. Neither option is suitable.
The staff at Thrifty could not have been more helpful.
I was delighted to receive an upgraded vehicle.
The vehicle return was easy, again first class staff.
Thrifty need to find another office location and offer more frequent courtesy transport.
Other than that ....all first class.”
“I noticed that when I booked the car the website told me the miles were limited to 100 per day. When I got the contract through it then said 90 miles per day. Thinking about how many miles I had to use per day (and the mileage being decreased after I had booked) made the experience a bit worse for me.”
“I was not shown where everything was on the car, just handed the keys and really just told to get with it. I should have more information on the car. Very bad services. I'm giving a good because I loved the car.”
