10STORE.com Reviews

4.47 Rating 475 Reviews
B
Happiness Grade

10STORE.com have a Customer Happiness Grade of B. Customers love their prices and delivery but are unhappy with their returns process.

A

Price - Excellent

98.45%
Industry Average
Love this website, amazing prices, really good quality items and fast delivery.
- Kathy Vance
Excellent clothes quick delivery very good price
- Kerry Brandon-silsby
Items were of good quality for the price.
- Anonymous
A

Delivery - Fast

96.40%
Industry Average
Love this website, amazing prices, really good quality items and fast delivery.
- Kathy Vance
Excellent clothes quick delivery very good price
- Kerry Brandon-silsby
Very quick delivery, many thanks
- Anonymous
D
50.00%
Industry Average
l made a returned since 19th of july by post office with reference number 0212-078A-017F-4009 to 10 STORE RTNS TORQUE WF27YY with 2nd Class Cost me £13.75 For returns but i have not receive my money back.
- Bosede Amos
Fighting to get a refund for returns. Sent 2 orders back, eventually got a refund for 1 order but 10store are refusing to refund for the second one. Also had to fight for a refund of original postage- this store don't seem to understand the laws regarding online sales.
- Rebecca Paradnyy
I will no longer buy from you as returns are no longer free. So this puts me off ordering as I like to order 2 different sizes and try on and send back one. There are also lots of things I would like to try on before buying. This has also put off the people I had recommended this site to.
- Jacqui Spence
C

Refunds - Average

62.50%
Industry Average
The items I ordered came quite quickly and were good quality - I did have to send the jeans back as they were on the small side but was refunded for those. Overall I was happy with the service and there's a massive selection to choose from.
- Anonymous
Items received are of good quality. Easy to return items. Fast refund. happy with my shop
- Vanessa Heastie
Excellent quality, fast efficient service - refund on returns - super quick, no fuss, no quibble - just 100% customer satisfaction guaranteed !
- Anonymous