“When renewing our insurance last November, we advised you that our mileage would be increasing as my husband no longer had a company car, and we suggested 12K. Your response was to wait until we knew what our new mileage might be, rather than guess. This we have done, and yes you increased our limit. However there was a hefty 'admin fee', which was more than double the revised premium. Secondly you sent a pdf certificate we couldn't read, and only printed rubbish. We copied it to our son, who was able to print a readable copy. We have never had trouble with received pdf's before.
Overall, we are not impressed.
Regards
Mrs F Jolly”
“am 55 years old and had insurance since I was 18
I have full no claims and called to add a named driver to my insurance and was told it would be an extra £510 the year fully comp insurance was half this amount and have never been charged for an extra driver before! Appalling never go with company again”
“I object to being referred to as Werney ,it's 5 months since I took out I took out insurance with one call , hardly recent! I suggest you sort addressing your customers in an acceptable & timely manner for meanigful feedback.”
“Fortunately, i've never needed to claim on my insurance. I found their fees a bit on the steep side when I changed my address but it had to be done. Polite and friendly and quick to answer the phone. No concerns.”
“I have never had any problems with one call. Decided to stay with them again this year as they have great customer service skills, always very helpful and give out some of the best insurance deals.”
“I won't use you again. Ridiculous charge to change my car mid way through policy.....all to receive a rubbish scanned copy of new documents via email.
Horrific customer service via live chat.
Terrible communications.
It was like you were doing me a favour by taking my business!”
“I have not recently taken out my insurance as it is not due until 23rd April 2017. I am now concerned about what you have done and if you have removed any money from my account. I have not received an email stating what my renewal charges are yet, I need to check out my options. Previously a wonderful service but this is causing me to panic. Jean Kemp”
“Car recently broke down and I needed recovery, I had paid for car recovery but then told I had to pay £20 extra and give card details over the phone before recovery was sent out.I have never had to pay an extra to use the recovery that I had already paid for and wont be using this company again for this reason.”
“I haf an accident over 2 months ago. And i am still waiting on you to co tact me yo get it fixed i have not recently taken out insurance with you. Its been ages since i have.”
“Not very good I'm afraid found out last year my wife was not covered on my insurance after signing her on my insurance every year , gave me a load of waffle with regards found them to not tell the truth and will never ever use again EVER !”
“I have recently moved. So advised thee new address. The 2 other car insurances in the household decreased. One Call increased and charged an admin charge which the other 2 did not. I asked to cancel and was told that cancellation would cost £123 (policy is 6 halfway through) I investigated the cancellation charge. There is nothing in my policy docs it is just a charge put on by One Call, whose policy document states £55.99 cancellation. The extra is discounts that are added at inception are cancelled and now are charged.
I WILL BE CANCELLING AND NEVER RETURNING. It is still cheaper to cancel pay the charge and insure for a year elsewhere.”
“ridiculous and extortionate increase to almost double premium for address change relating to house move of approximately half a mile. will certainly not accept renewal when due and will actively disuade friends from insuring with one call”
