Ellie James Jewellery Reviews

Name: Ellie James Jewellery
Rating: 2.71

2.7 Rating 175 Reviews

43 %

of reviewers recommend Ellie James Jewellery

2.7

Based on 175 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

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“got exactly what I wanted when I wanted it. Great and friendly company, always performs.”

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Posted 6 years ago

“Great customer service over the phone when I asked on the update of my order, and the item arrived perfectly on time.”

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Posted 6 years ago

“I have had many orders with Ellie James over the last few years. All orders have been processed quickly, have arrived well packaged and in good time. Any queries by phone have been answered in a friendly and professional manner. No hesitation in using the company again.”

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Posted 6 years ago

“Excellent service, swift delivery and the watch was as shown online. Got what I wanted without fuss. Thank you.”

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Posted 6 years ago

“There was no hassle, delivery came within a few day and it was exactly what I wanted.”

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Posted 6 years ago

“Great customer service- Was wondering about the date of my delivery so I called and item arrived that day. Great Christmas gift.”

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Posted 6 years ago

“Their website said the item in the size I wanted was in stock so ordered it. The day after I get an email saying they are waiting for stock. I rung 1 week later and they told me they are getting a delivery but they don't know if my item will be in it. No apology whatsoever so I cancelled the order, asked for a refund and got the ring elsewhere. My wife's Xmas present, this company will happily take your money even if they don't have the goods in stock as stated on their website. Never again will i use this company”

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Posted 6 years ago

“Poor poor poor service!! Bought item, stated in stock online, only to be told it wasn’t. Took 12 days to restock and dispatch, after 24 days still undelivered and no reply from #elliejamesjewellery.co.uk after 5 queries for delivery tracking. Never again, buyers beware!”

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Posted 6 years ago

“Don't ever purchase from Ellie James Jewellery! Placed my order over Black Friday weekend and only received the package yesterday 19/12 after several rounds of chasing for updates. They still managed to send me the wrong items, emailed to notify them about their mistake and am yet to receive a reply. Extremely unprofessional. Save yourself the trouble and stay away from this store!”

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Posted 6 years ago

“I ordered a bracelet as a gift for a friend and needed it in a hurry so i paid extra for next day delivered before 12. However this did not arrive in the given time, around 12.30 a card was posted through my door stated it had been taken to the post office for collection the next day as I wasn't in. This was not the case, they didn't even knock the door and it was clear I was in as my car was on the drive. I emailed Ellie James and asked them to assist by trying to track the parcel, as this was urgent, however they ignored my message and I had no choice but to go out shopping to purchase another gift. I have since contacted Ellie James and requested a refund including postage. However they have advised that this is not their responsibility and that I will have to claim it back from the post office. They have also advised that I have to go and collect this bracelet from the post office to collect this bracelet, wasting mt time and money and then return it to them before I can receive a refund! I will be contacting trading standards and my bank to take further action. The response was rude and unapologetic, terrible customer service!”

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Posted 6 years ago

“Why didn't I read the reviews before placing my order???? Order placed Dec 7th emails sent and no response, now I have read the reviews I guess I will speak to them, that's if they answer the phone, and ask for a refund. Will not use this company again”

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Posted 6 years ago

“Have been trying to get hold of them for two days about my Christmas order. No reply to emails. No answer on their phone. Very concerned!”

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Posted 6 years ago

“DO NOT purchase from this company! same thing has happened to me from what others have stated and i am still awaiting for my refund and I am being ignored by the emails I have sent regarding my refund it has been well over the normal time for a refund to be credited back! please please do not waste your time and money in shopping with this company!”

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Posted 6 years ago

“Sometimes I should read a review before an online purchase, I'm un satisfied with an in stock purchase that actually isn't ! Why lead people up the garden path?? 5 days later no correspondence.. I'm sure my item won't be here on time, telephoned the store only speak to a girl who sounded like she couldn't give a **** ! Go direct to the main store, and give this one a miss.”

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Posted 6 years ago

“Don't waste your time or money with this company. Really wish I had read the reviews before purchasing from Ellie James Jewellery as it seems the issue I had has been experienced by other people so clearly this is a reoccurring issue that this company feels no need to sort out. They advertise items are in stock, allow people to buy them - tell them their order has gone through and it out for delivery and then a week and a half later email to say they don't have the item in stock - funny that since they are still advertising the earrings on their website that they have told me they do not have any of - and I don't understand how or why they allowed me to purchase something, happily take my money, tell me my order is out for delivery when they didn't even send it in the first place! Save your time and money and buy from elsewhere, their customer services is poor as well. Not a professional company.”

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Posted 6 years ago

“I have now ordered twice from this company. Should have learned my lesson the first time. In spite of stating items are in stock, they are not. (Which I'm sure must be a trading standards issue). My first item took one month to arrive, and this was after countless phone calls to them to find out when it would be with me. I am still waiting for my second item, which was ordered 24th November, and qualified for free next day delivery. Other items on that order have been received, but the item I am waiting for is a Christmas gift. All it said on the invoice was 'to follow ASAP' When is ASAP? Is it before Christmas or after? I will never order from this company again.”

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Posted 6 years ago

“Absolutely horrendous company. DO NOT BUY. 'in stock' items are definitely not in stock at all.”

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Posted 6 years ago

“Don't waste your time with this company. I placed an order for an 'in stock' item over a week ago to hear nothing at all. After various emails, I receive one back claiming my item will be in stock the next day. This was alarming as it was falsely advertised in stock and payment had already been taken for something they never had. Despite them promising this, another day went by without any correspondence. I placed an order on the assumption that I would receive my product swiftly. You should never advertise something as falsely being in stock as it is deceptive. The company has done their best to ignore the many emails I have sent them, however as soon as I emailed back to demand a refund or face further action, I receive my money back within 30 minutes with nothing of an apology email or anything. They are still advertising these out of stock items as in stock. I have missed a valuable Birthday because of this and will now take my money elsewhere to belatedly purchase my gift. Avoid this company - they will take your money and refuse to honour their end of their bargain. Utter time wasters.”

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Posted 6 years ago

“phoned to check that the 2 watches i wanted were in stock, i then placed my order online on the friday and received them on the saturday morning. very happy with the watches and the service. lady on the phone was also really helpful i will be back”

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Posted 6 years ago

“Appalling customer service! And despite holding my money for 2 months they still have not sent the item. They never updated me or had the courtesy to contact me and the only time I ever heard from them was when I had to ring and email them.”

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Posted 6 years ago

Ellie James Jewellery is rated 2.7 based on 175 reviews