Ellie James Jewellery Reviews

Name: Ellie James Jewellery
Rating: 2.71

2.7 Rating 175 Reviews

43 %

of reviewers recommend Ellie James Jewellery

2.7

Based on 175 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I'd just like to thank you for the necklace I have received. I love it! Many thanks.”

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Posted 6 years ago

“received the item as stated, The manager and young girl that work here are great! Very helpful and genuine. Understand they have to wait for stock but that is not their fault they have tried there hardest to help. Thank you ellie James I’ll be back.”

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Posted 6 years ago

“Wouldn’t even give it one star! Still waiting on my order I ordered on the 11th of December i tried contacting you first time you replied I’ve wrote to you twice since that and heard nothing back. The charm I ordered was in stock when I ordered it checked a week ago was out of stock now on your website it’s back in stock yet I’m still waiting for stock on my order yet you have the cheek to take my money straight away i want it resolving and my charm sent out and I will not be ordering from here again.”

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Posted 6 years ago

“Hi Ash, just a courtesy message to let you know that the item was delivered to-day and my daughter is eccstatic!! thanks, Neil”

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Posted 6 years ago

“Excelled on service when making sure i got the ring extra fast. I'm now engaged!!!!!!”

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Posted 6 years ago

“Huge selection of products, and always helpful when i call regarding a question about a product”

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Posted 6 years ago

“Always very friendly and helpful in store, great service.”

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Posted 6 years ago

“Had to get a refund because it wouldn't arrive on time but great service, and sorted everythign quickly for me.”

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Posted 6 years ago

“Upgraded my postage for free so it would arrive in time for a special occasion! Great management”

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Posted 6 years ago

“accidentally misplaced my order, they sorted this out for me very quickly, my experience has been great”

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Posted 6 years ago

“Speedy and friendly customer service to answer my queries about a bracelet id seen online, very helpful man”

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Posted 6 years ago

“Ordered a watch before xmas, had me thinking it wasnt going to arrive so contacted the store- great service and quickly provided me a tracking number- post man had apparently to attempt my delivery.... but i had been in the entire time and left NO card. Had it not been for the quick service id be without a gift for xmas. many thanks!!!!!!!!!!!”

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Posted 6 years ago

“THANK YOU for your excellent and speedy service. My Swarovski earrings arrived safely today”

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Posted 6 years ago

“Also forgot to read reviews before placing an order, resulting in an awful experience from Ellie James. I ordered for next day delivery of a watch that is labelled in stock and after 2 days, I read online reviews of customers experiencing long waits and delays in their order, so I messaged them to ask about the status of my order. Good thing I did as someone called Ash replied saying the watch is not in stock and "truthfully I can’t predict what, or when [suppliers] will send us our orders, I can just confirm that we have this on order from them." So not only have they taken my money but have no plans or real idea of when they can dispatch or even receive the stock, great!! Awful company, tried to blame it on Christmas being a busy time (at time of writing it is 28th Dec so Christmas rush should be over) but their competitors seem to manage well. Do not recommend to anyone!!!”

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Posted 6 years ago

“Goods ordered in November. Payment taken. Still waiting for my items. Had a refund for some items not all. Just keep getting fobbed off with excuses that they have had a big order and are sorting it. Christmas presents that never arrived. Why take payment for goods you don't have???? I could of bought elsewhere..... Never had this service buying online before. Will NOT be buying from you again. Disgraceful service!”

Helpful Report

Posted 6 years ago

“Item never arrived. Supposedly despatched for delivery? on 5th December! Contacted over the past few weeks and just told to wait, as post is bad this time of year! No response to my email sent 3 days ago and no answer from their shop phone! What a joke!”

Helpful Report

Posted 6 years ago

“Absolute disgrace. Item never arrived for Christmas as promised and no correspondence received. Now they tell me that the refund will take up to 5 days to sort which leaves me without a Christmas gift. They did not even apologise. Shocking customer service . I will never buy from them again”

Helpful Report

Posted 6 years ago

“Ellie James took payment knowing that my item was not in stock but still promising next day delivery, item still not delivered 4 days later, someone named Ash was full of promise and i would get it for Christmas, ( not a chance now ) l have never used Ellie James before & will never again, i just wish people could be honest with customers & i could have shopped with a more professional jewellers, wish i had read reviews sooner, at this time of year i would wish you a merry Christmas & a Prosperous New Year, for you go bust in 2018.”

Helpful Report

Posted 6 years ago

“Ordered a bangle for wife's Xmas, only opened parcel on 22/12/17. Had it delivered to parents home. However to my horror whenever I opened the box there was absolutely nothing in it, despite parcel being sealed on arrival. Have now sent 2 emails, no reply so far. Attempted to call number on invoice, no answer! Beginning to think I have been scammed here and lost my money. So unfortunately at this time I would not recommend Ellie James.”

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Posted 6 years ago

“Ordered item with Special next day delivery for an extra £15. As I was staying in a holiday cottage I needed item before Christmas and without Wife knowing. Even got up early to await arrival as not knowing when item would arrive. 9am comes and goes. Email and ring store. Spoke to Ash blames a female member of staff by believes item was posted as normal post even though he admitted posting it! After I rang again, he confirms it has been posted as normal. So awaiting refund if postal charge and no doubt the item as I won’t be in cottage when it is delivered. Rubbish customer service and no doubt post items whatever customers pay and hope they don’t notice making extra money. Also want to bet this is followed by glowing reviews!!??!?”

Helpful Report

Posted 6 years ago

Ellie James Jewellery is rated 2.7 based on 175 reviews