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Ellie James Jewellery Reviews

2.7 Rating 175 Reviews

43 %

of reviewers recommend Ellie James Jewellery

Company Reviews

Product Reviews

2.7

Based on 175 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a birthday gift purchased from here and it had a stone missing . ( the buyer assumed it would be ok and never checked ) I would have thought all items coming in and out of the shop should be checked by staff . Yes we sent it back and it was replaced but we had to pay postage at our expense when it was not acceptable to be sent it with a stone missing on the first place . All in all it's sorted out .”

Posted 6 years ago

“Received the watch today, thank you for all your help.”

Posted 6 years ago

“Appreciate all the help you gave me”

Posted 6 years ago

“still waiting for bracelet i ordered on the 10th off jan . i have emailed them with no reply . the bracelet is for a friends birthday .by the way it said in stock then got email it wasan,t”

Posted 6 years ago

“I am absolutely gutted ordered a bracelet which was in stock ready for my mum's 60th. Item didn't come then received a email saying will be refunded as item isn't in stock. Haven't received the refund and now I have no money to get a present for my mum's 60th this weekend. No replies from emails and No one is answering the telephone I feel like I have been completely conned out of my money and will be taking this to watchdog if I don't get a response as judging by all the reviews this seems to be reaccuring .”

Posted 6 years ago

“Angie at Ellie James has been so helpful with my order Thankyou so much. I’ll defiantly be recommending Ellie James jewellery to my family & friends. Steve”

Posted 6 years ago

“First time ordered from Ellie James as I live up in Scotland. This was a Christmas present and I was very impressed with the email and text messages to advise of delivery etc, The product was exactly as it should be and I would order from them again.”

Posted 6 years ago

“The item was bought for a special birthday. They loved the charm because it was they're birth sign.”

Posted 6 years ago

“The picture on the website is exact to product. Quick delivery, great price. Good quality.😀”

Posted 6 years ago

“Ordered two weeks ago, item was in stock, took money straight away but no item has arrived..!! No answer to emails or phone calls..Terrible customer service.. Also find it strange that on this site there is a few reports like this then 5 or 6 glowing reports all 5 star. Makes me suspicious who is making these 5 star reports.. Please save your money and don’t order...xx”

Posted 6 years ago

“Item ordered hasn’t arrived and, despite an email and completing an online web firm still no response from customer service. The item was a gift and has now not arrived on time. Worst service ever!”

Posted 6 years ago

“Awful customer service, don't reply to emails. Item listed as in stock, ordered and then fails to appear. DO NOT USE.”

Posted 6 years ago

“Basically the same as all the poor people below, take your money and them receive an email saying they are out of stock ! appalling, avoid.”

Posted 6 years ago

“AVOID!!!! Almost 7 weeks and still not received bracelet. Was meant to be a Xmas so very disappointing. They don't email to say sorry for delay, just feel totally forgotten about. Rang today for a refund and a girl called Shauna was very apologetic but would never use them again.”

Posted 6 years ago

“Placed my order, did not say out of stock, apparently it is. Still waiting for it for a present in a couple of days. Shocking service, take your money but you don't receive item”

Posted 6 years ago

“AVOID!!! Waiting over 2 weeks for order, despite stating in stock. Taken money out. Won't answer emails or phone calls. DO NOT USE!!”

Posted 6 years ago

“Ordered a watch on the 1st January 2018 - no mention of item not being in stock - email rec'd telling me they are awaiting delivery and I would receive the watch soon. 16 days later still not received item they now do not answer emails or telephone. Would NOT order from these again. Awful customer service”

Posted 6 years ago

“Doesn’t deserve one star ordered and paid for my item beginning of December. I still haven’t received my order or a refund, they never answer emails or the telephone terrible way to run a business”

Posted 6 years ago

“I just wanted to thank you for letting me know about this order below and to say that they arrived in time and were absolutely perfect. Many thanks once again, Lucy”

Posted 6 years ago

“I ordered and paid for the item via PayPal. (£52.50). AFTER paying a message appeared NOT IN STOCK. I emailed them and I was then assured this was dispatched to me on 8th December. It’s never arrived and they blamed the Royal Mail. I asked numerous times for a tracking number..with no response at all. They then said they’d refunded my payment.........I’m STILL waiting for my refund!!!!! What a way to run a business”

Posted 6 years ago

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Ellie James Jewellery is rated 2.7 based on 175 reviews