“Awful company. Said item was in stock, then it was blemished, then they were ordering it from troll and it would be here on in a few days. Then they said it was unavailable from troll as no longer made! Item has now been ordered from troll and is on its way!!!! Am thinking they didn't want to honour the sale price. Daughters 21st birthday present ruined. Avoid them and save yourself some hassle!!!!!!!!”
“This company is an absolute shambles and I would go as far as labelling them fraudulent. They know they don’t have item but take your money anyway and don’t deliver. Ordered item next day delivery for partners 30th. Next day was sent email saying not in stock. Waited patiently and contacted them every single day to check whether my item had been sent in. Was told they would be expecting “big delivery” and promised a date a few days away. Would then be told it didn’t arrive and told a later date. 2 weeks on and I have nothing to give my partner for his birthday.
“Absolutely pathetic company owned by gutless cowards who haven't even got the decency to answer a phone call or email. I could ramble on about this bunch of thieves for hours but simply there not worth it. DO NOT ORDER FROM HERE”
“Terrible company. This place is an absolute disgrace. They take a payment for goods they haven't got in stock then basically don't send them, make any attempt to contact you or answer any phone calls or emails. I believe the owner has another jewellers called Joshua James which appears to being exactly the same thing. Absolutely the worst people to walk the face of the earth. Thieves. DO NOT IN ANY CIRCUMSTANCE USE THIS COMPANY.”
“The address is very apt for this jewellers it's a shambles ! Received a Thomas Sabotage necklace on Christmas Day only to find it was in a million knots postage paid to return the item and yes you've guessed it no refund, not answering emails or phone 😡”
“I received a birthday gift purchased from here and it had a stone missing .
( the buyer assumed it would be ok and never checked )
I would have thought all items coming in and out of the shop should be checked by staff . Yes we sent it back and it was replaced but we had to pay postage at our expense when it was not acceptable to be sent it with a stone missing on the first place . All in all it's sorted out .”