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Ellie James Jewellery Reviews

2.7 Rating 175 Reviews

43 %

of reviewers recommend Ellie James Jewellery

Company Reviews

Product Reviews

2.7

Based on 175 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recent reviews are fake & friends/family that know them. They take your money then later say the item is out of stock after waiting the 48 hours delivery time yet you can still purchase the 'out of stock' item on their website! The shop closed months ago & you cannot contact them by phone. I'm just so relieved I payed with PayPal but I now have to wait up to 30 days to get my money back. I have also reported them to trading standards and as you will see from previous reviews I am not the first. It is disgusting they are still getting people to post fake reviews so you part with your money AVOID AT ALL COSTS IT IS A SCAM!!!”

Posted 5 years ago

“Ordered 2 Thomas sabo bracelet s. Best price I could find delivered quickly, after reading reviews in here I was concerned, but can not fault them.”

Posted 5 years ago

“I ordered a Thomas Sabo necklace, then looked at reviews and worried myself silly. I messaged them after two days asking if there was a tracking number and they replied straight away. They said no but it should be with me the next day. It did turn up with next day in my normal post, packaged in a Jiffy bag. I do think they should as standard, use a tracked service for their customers peace of mind as well as their own but other than that, I’m happy. I have my daughters present in plenty of time. I’ve give 4 stars just because I could track my item.”

Posted 5 years ago

“Item in-stock. Ordered Wednesday evening. Dispatched Friday. Arrived Monday. Cannot fault the product or the service.”

Posted 5 years ago

“Would put 0 star rating, DO NOT USE THIS WEBSITE! Bought a Thomas Sabo ring couple of weeks ago told me it was out of stock and it’ll be with me in 7/14 days, so I waited. had an email today saying it’s been despatched but on the same email saying it’s out of stock! Tried to find a phone number then read all these reviews. Vulnerable 18 year old who doesn’t earn much money and saved for months to get the ring for my partber. I’m so annoyed and upset with whoever is behind this. I will not stop taking actions until I have my money back and this website is removed.”

Posted 5 years ago

“5 star reviews are fake!!! Done by the staff members! This online site is a scam! Take your money but don’t send the goods!!! AVOID!!”

Posted 5 years ago

“I was apprehensive after reading reviews, however ordered a pair of Emozioni earrings & they arrived 3 days later. Well packaged & exactly as described. Came with tissue paper & gift bag. Overall very pleased with my purchase.”

Posted 5 years ago

“I have experienced very positive customer service. I ordered a Thomas Sabo bracelet this week at a competitive price, and the item arrived promptly and in perfect condition . No problems what’s so ever. I would definitely shop with Ellie James Jewellery in the future . Emma”

Posted 5 years ago

“Purchased a ring 2nd August 2018, no update regarding delivery time, I have emailed them to find out what was happening but no reply from them, quick enough to take my money. ABSOLUTELY DISGUSTING SCAM!!! will be contacting watchdog .”

Posted 5 years ago

“Purchased a ring 2nd August 2018, haven't received any update on delivery time, emailed them to find out what was happening but no reply, total scam ,took my money quick enough but don't deliver the goods absolutely disgusting. Going to contact watchdog.”

Posted 5 years ago

“To the person who left a review about the store closing ... your digging was inaccurate... so much so that 2 members of staff got their full pay and holiday pay .. the manager made sure of that at a cost to her self and another employee who hasn’t been paid at all !!!”

Posted 5 years ago

“This is an absolute scam! will take your money but not send out goods! AVOID AT ALL COST”

Posted 5 years ago

“Ordered a Thomas Sabo bracelet Sunday night to replace my old one which after 3 years of wearing daily broke. I received an email Monday to advise it was being dispatched - arrived today (Wednesday) as promised. Bracelet was considerably cheaper than other retailers too. Very pleased and will definitely buy from this retailer again.”

Posted 5 years ago

“Absolutely terrible. Ordered a charm bracelet for my daughter for her birthday, website said it was in stock with 24 hour dispatch time and 3-4 day delivery time, money was taken in a flash but it did not come. After a week waiting I chased it up (it was not marked dispatched despite a 24 hour dispatch claim...).... Was told 10-14 working days in reply but it went to spam, not their fault of course but I did not see it for a week due to it coming from a different email name, not from Ellie James (alarm bells).... 9 days after that reply I got another one confirming that it would STILL be 10-14 working days.... so they lied to me, pure and simple! (I will be sharing the email thread on my main google reviews because I find that disgusting).... To top it all off here I am after all this and the website STILL SAYS THE ITEM IS IN STOCK.... how much worse can they be??? The lady dealing with me via email has been perfectly polite but how can delivery time be the same after 9 days unless it is a standard issue lie?? How?? 100% recommend you go elsewhere for your purchases, I have requested a refund and if that does not come as quickly as they took my money for an item they could not supply they will regret it...! Please good people, run away and go elsewhere!!”

Posted 5 years ago

“Don't answer your emails.”

Posted 5 years ago

“DO NOT ORDER Take your money but don’t send out goods! Went to the shop to see it had closed down!!”

Posted 5 years ago

“SCAM!!!! Do not order!!! The 5 star reviews are fake and done by the staff members!!”

Posted 5 years ago

“Shocking service, ordered a Thomas Sabo anklet, nothing received and not answering emails. Escalated to PayPal”

Posted 5 years ago

“Stay clear! would never use again. Ordered a ring was the wrong size sent back fort exchange two months later after numerous phone calls to a number no one ever answers and emails, I contact paypal and got my money back. terrible customer service, please dont use.”

Posted 5 years ago

“I live in York and have been coming here for a while as I get on with the staff and I’m a big Thomas sabo/trollbeads collector. I went to the shop to find it had closed down, no notice no nothing. I did some digging around the market and other shops and it turns out they shut the shop on Easter Sunday, told all the staff that day that they had lost there job, no months wage, no notice, nothing. I feel so bad for the people that work here well some as the manager I thought was very rude to her staff. I will not order online as reading your reviews looks like you haven’t even changed the phone number or address but yet are still running the business from another shop elsewhere. For anyone who hasn’t received there goods have a look online and it states that mike shotton is in charge of the shop and owns another shop called acotis so try and ring there. Total disappointment”

Posted 5 years ago

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Ellie James Jewellery is rated 2.7 based on 175 reviews