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Blinds Direct Online Reviews

4.7 Rating 1,504 Reviews

93 %

of reviewers recommend Blinds Direct Online

Company Reviews

4.7

Based on 1,504 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

Blinds Direct Online 5 star review on 4th April 2024

Blinds Direct Online 5 star review on 4th April 2024

Norbert Zwilling

Blinds Direct Online 5 star review on 22nd March 2024

Blinds Direct Online 5 star review on 22nd March 2024

Blinds Direct Online 5 star review on 6th March 2024

Blinds Direct Online 5 star review on 15th February 2024

Blinds Direct Online 5 star review on 14th February 2024

82

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested a sample, nothing was received”

Posted 1 year ago

“I ordered some blinds for my sons bedroom and they came and I was very very pleased with them they fit perfectly and are great. My bedroom window is the exact same size as my sons so when I saved enough cash I ordered myself a blind exactly the same size and colour but when it came it was longer and too big. I contacted blinds company by phone which no one ever answered so I mailed regarding this and never got 1 reply. The way the blinds are made they can’t be changed so was a total waste of cash. The pole which the blind hangs could be cut smaller but the blinds can’t. I could appreciate if I ordered and measured wrong then would be my own fault but I ordered the exact same blind yet it turned up bigger! Even on my sons window it’s too long in length of blind and the pole. They drape on the window at least half a cm longer. We all get things wrong in life and mistakes happen and even if nothing can be done to change the blind and give me a correct one to ignore my mails and never answer a phone just a message saying can’t take call is very rude and ignorant and not good customer service at all. No wonder you get % off with top cash back. Buy cheap buy twice is the saying and that’s exactly what it’s cost me because I have a blind I can’t use and have to save again for another. Would not recommend at all.”

Posted 1 year ago

“Damaged on arrival”

Posted 3 years ago

“Received another customers blinds, then sent wrong size slates and order totally wrong. After a month of waiting asked for refund would only refund the incorrect blind, even though I explained we ordered to blinds as in same room, now other blind useless as can’t get matching colour.”

Posted 3 years ago

“An absolute joke. No customer service. Please use a different company. The blinds are of such poor quality. Go to IKEA if you can.”

Posted 3 years ago

“Bought perfect fit blinds for my french doors when shut over there’s about 15mm gap at the top that the blinds don’t cover the response of the customer service advisor was basically that’s how they are there’s nothing they will do I’ve went else where for the rest of the house”

Posted 3 years ago

“Ordered a set of roller blinds for my newborn’s bedroom. The product I ordered arrived in good time, but it was the wrong size, despite what I put in the website when I ordered it. When I contacted them, they had zero interest in swapping it for the correct size product and offered nothing by way of help in ordering a replacement. Disgraceful service and really disappointing.”

Posted 3 years ago

“Wanted a wooden blind. Ordered aluminium in error. Asked for a return and refund but was refused despite my mistake. I am a pensioner so not good on online orders. Would have bought replacement as well.”

Posted 3 years ago

“Poor info and diabolical customer service definitely do NOT recommend”

Posted 3 years ago

Hi, Thank you for your review. Apologies for any information you haven't received. We are unaware of any issues with your order. Please get in touch and we'll do our best to help.

Posted 3 years ago

“Ordered 58,5cm blind width exact measurement. Blinds& Co supplied 59cm which will not fit. There response was "This error was not a manufacturer error". Refused to remanufacture. No refund forthcoming as requested. Now under investigation by Mastercard to resolve. Then out of the blue a week later they sent me another blind!, despite no communication. In the meantime i have ordered a blind from "Blinds2Go", who i really recommend. Great product and prompt delivery. Lesson learnt avoid BindsCo and use Blinds2Go!”

Posted 4 years ago

“Very good fit finish and colour. Very happy”

Posted 4 years ago

“I ordered the blinds to be 400mm wide and clicked the box for "Exact" size which is for it to be hung externally yet they came 365mm. The company tell me they reduce the size for the mechanism to fit the the internall window yet it was to be hung externally. Surely " Exact" size should be for the actual blind but they say it includes the mechanism. They would not accept this and refused to sort the problem. I will not be using them again. Disgusted !!!!!”

Posted 4 years ago

“I have had an absolute nightmare taking delivery of a blind and then when it finally arrived it is missing key parts!!! I feel like dealing with this blind has become my full time job - shouldn’t ordering a blind online be straightforward?”

Posted 4 years ago

“Ordered blinds from these ppl, 2 of the same size, both was delivered. Put the 1st set up and was fine, put up the second and they fell to pieces! Informed the company, to which they sent out another pair! When I put them up, they was 2 cms to short! They was swinging and didn’t sit on the window sill as the first set! Informed the company, to which their reply was send in pics, which I did! Now there reply was they only do them to a certain measurement! If this was the case, how come the 1st pair are to the exact measurement and this pair is short! Call themselves a made to measure blind company? This is utter rubbish! Don’t buy from these ppl. They are rubbish at what they do, and when they make a mistake they don’t want to know!! Not exactly cheap either! Stay clear and order elsewhere.”

Posted 4 years ago

“When the blind arrived there was a problem with the rail the blind would not open and close properly. On the 10th of February I phoned them and they said that they would see another one urgently. Dispite many phone calls and emails it as still not arrived. On the last phone conversation I said that I had waited long enough and asked them to collect the blind and issue a refund yet again I have heard nothing from them My advise would be to buy from another company”

Posted 5 years ago

“They refused my return request even though the order arrived very late after the completion of the project!! If you want to buy from them you need to know there return policy not true.”

Posted 5 years ago

“This is by far the worst company I could ever imagine purchasing products from. Our blinds were left outside in the rain without any notification that they were at our property. All the packaging was damaged and our wooden blinds were wet. After using the online guide from blinds direct the blinds didn’t fit and were too short for our windows. One in particular was over 2 cm too short meaning it just fell out of its bracket. When going back to customer service to resolve this matter they took days to respond in between emails. They have now asked me to pay the difference and shipping even though I paid the £10 for adjustment. Horrendous!”

Posted 5 years ago

“This is by far the worst company I could ever imagine purchasing products from. We made an order for one blind initially which took over 6 weeks to arrive and with no valid reason for this. I stupidly gave the company the benefit of doubt as they were competitive in their pricing. However, there is a very good reason for this! This is what happened to us. Our blinds were left outside in the rain without any notification that they were at our property. All the packaging was damaged and our wooden blinds were wet. One of our blinds is broke as the materials used are very flimsy. Also, after using the online guide from blinds direct the blinds didn’t fit and were too short for our windows. One in particular was over 2 cm too short meaning it just fell out of its bracket. When going back to customer service to resolve this matter they took days to respond to emails. The emails went backwards and forwards. They have now asked me to pay the difference and shipping even though I paid the £10 for free adjustment. Overall it has been a horrendous experience and the blinds don’t look good!”

Posted 5 years ago

“I ordered a standard blind. One arrived which was clearly used or ex display. I informed Blinds Direct and they have been fobbing me off for a month. They keep trying to blame the manufacturer and saying the manufacturer will collect. Needless to say that "the manufacturer" has not been in contact. My contact is with Blinds Direct not some nameless third party. A very poor "used" item. Pathetic customer service If i could award minus 5 Stars, I would It would have been far easier for this company just to send me a new unopened blind...instead, they have naffed me off, made an enemy....one which they really do not want to make .......”

Posted 5 years ago

“We placed and paid for an order on the 5th October and today is 25th October. We still have NOT received the blinds.”

Posted 5 years ago

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Blinds Direct Online is rated 4.7 based on 1,504 reviews