Bought a Halogen oven off them in October (4 months) though Amazon.. it sounds like the bearings have gone in it so I contacted them through Amazon.. they initially refused to honour the warranty as its outside a 30 day window and then blocked me sending any more emails. Anyone with knowledge of the consumer rights act will inform you that they are legally obliged to repair or replace any item that goes faulty within 6 months. After contacting Amazon who reminded them of their legal obligation they contacted me and offered to have a look at it for me.. but only if I posted the item (at my cost) back to them. Again anyone familiar with consumer law will let you know that its the sellers responsibility to cover postage, and then take it up with the manufacturer. I emailed back.. can you send me returns slip..... since then I have heard nothing So theres all the information I have on this company.. you buy something, if it goes wrong you are on your own and Consumer Law means nothing