I sent in two boxes of books to them. Many of them they said were missing parts or components that they weren't missing, and they kept them anyhow and didn't release the money. For example, there was a DVD series with the books inside. The package clearly states the contents, it was all in there, like new... and they rejected it saying it was missing. Also, there were textbooks that they said were missing the dust cover? what?!?! I will probably not use them again, and I am unable to recommend them to others. I listed other books for sale online myself and have already made more money online than the ones they kept. List your books yourself if you have time. You can more truthfully evaluate the items than their evaluators will.