I pre orderered harryvpotter ultimate edition last year in September for a Christmas present was told would be here for Christmas then to be told would be January then Feb taken mineybout of my account last week for this item which was despatched on Friday would take up to 3 to 5 working days for delivery now to be told was shipped from us not uk and could take up to 20 days I’m utterly disgusted as this should r be happening I won’t be ordering front them anymore i have been online to them on numerous occasions and just seem to be getting excuse after excuse all the time nobody can tell me what’s happening as they have no tracking service and we can’t soeak to anybody because they have no telephone number to contact contacted them again today to be told a supervisor would be emailing me no way off knowing where my parcel is or when going to be here just guessing fames all the time still waiting on delivery