so i got my items badly damaged due to extremly awfull packaging, they sent me a tin metal box COLLECTORS EDITION in a buble envelope and a star trek big box in another bubble envelope , so obviously they arrived extremely damaged, i sent pics to proove it. I contacted customer support and they said if i would like to keep my items they you offer me a lousy 10% refund or a replacement. ( i paid 60 euros in total, so 10% would be about 5 or 6 euros, for completly wrecked box sets) so i said i would need a better refund then that, they ofered me 30%, so i decided, well its still so low id rather a replacment, so this time they said if i wanted a replacement i would have to send items back. Clearly that was not in the first offer. so things from zavvi usually take about 3 weeks to arrive to me, i would have to send highly damaged items back, pay to send them back, wait weeks for them to arrive, a few more for them to sort things out, and a 3 more till they new ones arrive to me, with no guarantees they would arrive safe. this is the worse customer support i have ever seen and will never buy again if they dont solve this fairly. its not my fault item arrived to me wrecked due to ridiculous packaging , these were suposed to be christmas presents, now i have to buy new presents, loose money ,patience and credibility in this company. AVOID, if they mess up, YOU LOOSE and they dont give a damn. EDIT: after days of email swapping contacted customer support live chat and got a 50% refund .. for 2 limited edition items for collectors. Not completly fair considering the damage. I WOULD STILL NOT RECOMEND THIS SITE TO ANYONE, if it arrives damaged YOU WILL HAVE TO FIGHT AS MUCH AND AS HARD AS YOU CAN to get an almost close to fair compensation for the mess they caused.