You think Zavvi are cheap to buy from, but really jut avoid them, no customer service of anykind .The seem to just want to rip you off or ware you down ,to give up. Contacted Zavvi return a faulty item. When you send a message via there web site, you get an auto reply n your personal email address also. But when an actual agent replies. Guess what you dont get a mail to your personal email. Only to their web site inbox for your account. So you message them and think you will get a email reply to your mail . Nope! talk about confusing for starters. After I figured this out, they wanted photos, which was pointless. Sent them anyway via there message hub. Then I got message to my personal email returns info would follow. But guess what ? No returns info sent.Requested it 7 times or so ,but nothing. Checked my email to see if there address was marked as spam etc,all good. Funny how the system can email you the auto reply .But the returns info and any other messages dont. After countless tries I asked for a supervisor to phone me ,many times... But nothing. Asked them to try another email address ,nothing?. In the end I changed my email address on my account. Requested returns and finally it came through. All in only took nearly two months. So all good then?? NO !! I noticed after using there returns paperwork and returns tracked free post labels.That I had never got the money back for the item. Messaged them about it, they asked for returns info. I had sent it a month and a half ago. So of course I didnt have the proof of postage still (silly me). I check my emails and found the returns labels etc. There was a tracking number so I checked it. Guess what they took it make for days later. But claim to never seen it. So now I've forwarded all this info to them.. Hope I do get the refund :/