Ordered 2 star wars drones on a next day delivery. Had an email from Hermes to say items would be delivered between 1pm and 3pm so waited in all day and guess what, no delivery! Chased Zavvi the next day - they had no idea and were totally unhelpful; said they would get the carrier to get in touch. 7 days later, no contact from either, tracking still shows delivery for a week ago ... my money gone. Luckily I paid via Paypal so I've recovered some of my payments, but I'm still out £80. I would avoid this hopeless company like the plague - wish I'd spent £10 more and purchased from Amazon Prime - now thats a supplier I can trust!