Bought a product from them that didn't reach me even a month after ordering. They claimed that it was because of a bad address on my part, due to the fact that my phone number was somehow inserted in the address details. Which is an incredibly stupid excuse given the fact that I gave them the country, the city and the postal code (+ the other details of the address that were correct). No tracking information was given and no contact information for the delivery service was given. Even though they were supposed and even though the whole issue could've been resolved if the product had the tracking service as it was required. I've exchanged e-mails for 2 weeks without receiving any useful/helpful info at all. They kept bringing up the "Terms and Agreement" card, where they cannot take liability if the customer inserts a bad address. Even though any employee who is not brain dead should be able to tell a phone number from the details of an address just by looking at said number. Worst experience I've had with buying products online. Do NOT buy from Zavvi. Ever.