Impossible to communicate with...no live chat, no listed phone number...just e-mails to and fro, which takes days to relay what would otherwise be a 5 minute conversation. You are given the run-around from the get-go, hoping that eventually you'll give up and go away. My boxed set of the complete Star Trek movies on blu ray was a real bargain, in fairness, but was delivered by Herpes couriers...which meant that someone had played football with it, and the case was smashed to hell. Adequate packaging would've avoided this....not one small piece of bubble wrap covering only one side. E-mails went to and fro, they asked me to download photos of the damage (yes, THAT old stalling tactic) which I couldn't do, as their system only accepts photos of 4mb or less (?) Another e-mail, and they gave me an alternative e-mail address to send the photos to...this I did. They then told me the file was corrupt, and could I send them again.....listen folks, life's too short to have to deal with the likes of this shoddy company that only wants to take your money, and genuinely can't be bothered to carry out even basic levels of customer service. AVOID AT ALL COSTS. Ebay and Amazon take their customer service seriously. Zavvi do not.