Poor customer service, poor communication, waste of time. I ordered a large amount of items in November and the expected delivery date was before xmas (which was when i needed them) and some items due for delivery in January. It is now Mid March and i still have not received all of my items! On top of all of this, just recently, as the final few items are still to be sent, i get an email saying there is a problem with the payment! When this was sent months ago! OK i understand that the payment goes through when the item is sent, but why would there be a problem from my side when i have not changed any payment details, my bank card is still in date and i have more than enough funds to pay for items. And the messages i received from the members of staff just make it seem as if the customer is in the wrong. The major problem is that Zavvi provided me with delivery dates and then they change them! Why have a date and then change it. After my complaint, they just state 'It is out of our hands'. If that is the case then you should blood change your supplier. Stop blaming others and just accept you are in the wrong! Poor company overall