I am disgusted at how I was treated at the store when I was returning an item I had ordered on line brand new with tag on, I had no invoice as the item did not come with one but I had several txt messages with order number on however this was not good enough!!!! Which is a JOKE!!!!! I then had to ask for manger an then also demand security as the manger was a disgrace an had no respect for me what so ever!!!!! I then had to reset password to log in to email to then finally find email with bar code on which seems to b the only thing the manger was happy to accept !!!! If the so called millionaire who owns Zara could send a invoice out with the order then it would of been easier!!!! Money grabbing NOBHEAD!!!