"I had to deliberate long and hard to do this review, hence I ended up with this rating based on two aspect. first the positive, I got a good offer and a very good surveyor to carry out the survey. He was very thorough and genuinely helpful. although the survey dates changed from what I anticipated however I found out this was due to the seller changing the dates with the surveyor. this is fine but it could have been better communicated by YourSurvey . This brings me to the next aspect of this service. I believe customer service from the booking/organising function is appalling. especially when nobody seems to want to take responsibility for issues raised by the customer. instead, you will be directed to the surveyor with no further support from YourSurvey based on a clause in the contract you sign.so be careful because in my case when the surveyor was unreachable due to being out on other jobs I had no other means of getting in touch via Yoursurvey. So I think the commission is more important than the whole package of the services YourSurvey offers as a facilitator."
Hi Fred, thanks for your feedback. Just to clarify, the Surveyor whom undertook the inspection is the only person who can speak with you regarding queries in respect of your report. Unfortunately the booking staff are not Surveyors, as such they do not possess the technical knowledge required to provide advice upon the report. The Surveyors contact details are located within the report so you can contact him/her directly. Where you have queries we are happy to assist, we keep an internal ticketing system to monitor queries to ensure that the Surveyor responds within a reasonable timeframe. I am sorry you feel that the staff here were a little unhelpful, I will take this up with the team. We do appreciate your business and I am glad to hear that the surveyor was helpful and that you are happy with the report.
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