I had to deliberate long and hard to do this review, hence I ended up with this rating based on two aspect. first the positive, I got a good offer and a very good surveyor to carry out the survey. He was very thorough and genuinely helpful. although the survey dates changed from what I anticipated however I found out this was due to the seller changing the dates with the surveyor. this is fine but it could have been better communicated by YourSurvey . This brings me to the next aspect of this service. I believe customer service from the booking/organising function is appalling. especially when nobody seems to want to take responsibility for issues raised by the customer. instead, you will be directed to the surveyor with no further support from YourSurvey based on a clause in the contract you sign.so be careful because in my case when the surveyor was unreachable due to being out on other jobs I had no other means of getting in touch via Yoursurvey. So I think the commission is more important than the whole package of the services YourSurvey offers as a facilitator.