Job reference:63933 I contacted the engineer on the 4th to schedule a date for her to come on the 9th of jan anytime ofter nine. It was confirmed by Shahenan Brennan. On the 9th a t 10:00 having not heard from her I emailed her to see if she what time she would be arriving,no responses. On the 12th jan I recieved a phone call from Ms Breenan not to apologize but she had gotten me mixed up with a different job . I asked if she would be able to come this saturday she said yes and would arrive between 12:00-4:00pm. At 6:00 she turned up no apology for being two hrs late nor even bothering to inform me she's running like . I explained my problem and for the ten minutes they were here all they did was turn on the hot water taps in the kitchen and bathroom ,not even taking the cover of the boiler and all they could say was "I dont know ,I dont know ,the water is hot. What a joke and a waste of money I am appalled at this total useless and unprofessional behavior and am seriously considering canceling my contract. I should be refunded my money for this total waste of time ,it was a farce!!!