Received an email from Jumpking re extra postage coats (which was expected) and paid the additional amount. When I replied direct to the customer representative re payment I also asked a question about a product we required. I never got a response. Considering the email went directly to a JumpKing employee I was already engaged in conversation with (via email), and not to a generic email address, I'd have expected some form of reply. I got nothing. When our replacement trampoline net arrived I opened the package only to find the net was full of leaves, mostly intertwined into the net itself so it's as if it had already been used then repacked. No offer for a discount, no apology. I paid full price for a used item full of leaves. Avoid.