I placed a large order for over 70 hoodies for a charity I manage. Initial customer services were good but then goalposts started changing, with notifications being sent to various email addresses (my payment details listed my personal email address but I was clearly corresponding with my charity email address). A new quote had to be provided as it was a mutli-colour logo rather than single-colour but, having looked back at my initial order I clearly indicated these correct options so am not sure why there was a subsequent hike in the price quoted? It was frustrating that my personal email (which I hadn't used once for correspondence) had been used as the re-quote was sent automatically to the junk box so I didn't see it. I then spent 4 weeks in silence, wondering where my order was and I had to exchange several emails over 10 days to get to the point that a separate notification had been sent to my other email address (that I clearly wasn't using to correspond for this order). I felt there was no pro-activity in trying to contact me through the email address I was clearly using to correspond (or my mobile number) to see if everything was ok; I was simply left in silence as the customer and had to chase the issue myself. I would have thought an order for £1000 would have been worth some effort on the company's part and I came very close to cancelling the whole thing. I just feel I was not properly managed as a valued customer and this has affected my positive opinion of your company. A real shame. I was finally advised to expect the order on 11 Jun; it arrived on 12 Jun having taken a day from work on 11th. The original order was placed on 5 May. The whole experience has been very frustrating.
3 years ago
Yazzoo Personalised Clothing has a
4.8
average rating
from
4,752
reviews
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