I have been waiting for over two weeks for my order. I have two relatively simple orders. After agreeing a custom price weeks before, they "accidentally" got the price wrong twice, and the price is still slightly above what was originally agreed, but as I was already so bored with the process I just accepted it. I have still never received any visual artwork confirmation for my embroidery, which I want to see before i order... i sent my artwork via 2.5 weeks ago and through website almost 2 weeks ago... should've taken 24 hours?? Customer service keeps getting things wrong, such as only updating one price or not removing the background and then I have to wait usually over 24 hours for another response. I chase it up constantly with live chat and met with "we are working through emails" or if i have a query "send an email asking" and I'm not even given any sort of idea of when I will receive a reply. Even though its their fault I am punished with another 24 hour delay, despite always replying within 15 minutes. Somehow weeks later I am still waiting and if they had kept to their initial deadlines the hoodies would be here by now. Extremely disappointing service and if you want to save time, look elsewhere. I am currently setting up an order with EthicStar as I'm not confident I will ever receive artwork confirmation. Its been 28 hours since I sent my last email and no response today.... I hope this review is seen and I can finally actually pay and place the order.