I would really like to say thank you to Bill who responded to my Queries and really took the time out to explain everything to me when I was at a loss as to why I could not see certain information from my level of access. Nothing was too much trouble and the speedy response from when I submitted the request via email to when the issue was dealt with over the phone was much appreciated - the level of service that I got was very Quick and efficient and the whole experience was pleasant and helpful I know who to come to for help in the future. Thanks Bill for your help!