I should have read the other reviews before trying out the trial cards. I was not too thrilled about the process and not seeing the cards being sent, the clumsy app, etc. Forgetting to cancel during the trial period, I notified them immediately on the day the charge was applied to my card for the annual membership to tell them I did not want it. I have received nothing but ‘sorry, too late’. I am not even sure whether the person replying is a human because the answers are the same each time. I asked to speak with their superior and the answer was the same. Absolutely horrible customer service, I have never seen anything like this. DO NOT GIVE THEM YOUR BUSINESS! I would have given ‘no stars’ but that was not an option.