I didn’t feel they were clear enough about their rapid test and got impression it was done in house not sent off to London. They said it would be back by 11.30pm but on the phone they said it would be the following day. We did not realise also that the test was sent off to London at 8am and so if you are late then there is no leeway. Although we paid for the test and didn’t have it and had to pay for one elsewhere that did a 30 Mins antigen in house turnaround, they would not refund the money despite me appealing and had a very stern ‘it was in the terms’ approach. I would not say that this is an understanding company and would never use them or recommend them.