I booked a COVID test "same day service by 6pm" with yourselves, paying £179.99 I contacted yourselves before booking, in order to make sure by when I can get the result and I was told by 6pm on the same day. By 6pm I had not heard from yourselves. I received the result at 9:19pm,which is not what I agreed and paid for i.e. I didn't get the result by the agreed time of 6pm. I contacted yourselves for a refund of the difference of £50, but the man I spoke to (named Huzeifa), shouted to me on the phone and rejected my request. I again ask you to refund me the £50, because the result was not delivered within the time agreed.