Initially I was overjoyed with the advice and helpfulness of the gentleman I spoke with and the service they could provide - going the extra mile to deliver up 3 flights of stairs, assembling the new bed and removing the existing one with a 2 man team - fabulous! The bed arrived at the warehouse earlier than expected and this was excellent news; however, I had to change the delivery address to my own as it was no longer required by the tenant of our property and they were happy to oblige. In response to my change of delivery address request I received confirmation that this had been changed, but was also advised "We do not assemble but will take away the old bed this has to be disassembled and ready for collection" - which would have been a complete disaster had the delivery still been going to my tenant. On querying this I did get agreement to undertake the set up of the bed, but in the changed circumstances this was not required. I am very pleased with the bed and prompt delivery, but feel somewhat misled/disappointed by the full service I believed was being offered, but unlike most other companies they were prepared to deliver up the 3 flights of stairs!