All been sorted out now, The issue has been dealt with, I feel bad writing the previous review and I don't think its fair now as it was a miscommunication, the lovely lady listened to my concerns and delt with them according, I feel I was too quick to write the negative review, I actually feel quite badly and I probably didn't give them enough time to reply, in fairness I've had lots of top quality items from this company and I will continue to place orders with them. I definitely recommend the products, they do exactly what you need them to do and the oils smell absolutely amazing.. Very strong and beautiful. Have fun making candles and melts.. Sorry the jars are top quality and look brilliant when lit, very well made too.