DISGUSTED Be very wary. This company is fine if there are no problems but if a problem with the equipment arises be aware that you will have an uphill battle to get it dealt with properly. They know I am chronically sick and disabled and they treated me like dirt! They talked to me as though I was incapable of understanding whether a scooter is working or not and as though I was about 3 years old! I purchased a mobility scooter January 2021. From August 2021 it never worked properly. I was eventually sent a new battery pack which did not fit my scooter and then was told that 3 different battery packs had been produced since my scooter had been manufactured so I had to take photographs of my battery pack and scooter battery points which I did and was then told it was very difficult to locate the correct one due to the fact mine was almost extinct just 8 months after purchase! Eventually i did receive a new one but problems continued with the scooter with it letting me down and me having to rely on passers by for help to get it and me home. I requested a refund as it was clearly not fit for purpose which was refused. After approx. 6 months n April 2022 they sent out an engineer who told me there was little he could do and that he bet I wished I could just dispose of it which was exactly right. Anyhow he cleaned the battery points on both my scooter and the battery pack and said there was nothing else he could do. The third time I used it following this it kept stopping and starting and juddering. I contacted Livewell they refused to do anything so I ended up contacting my bank, sent them a copy of all the emails and they took the case on for me and I received an email from Livewell Today that they would arrange collection and immediate refund as my bank demanded. the scooter was eventually collected some 2-3 weeks later but no refund as yet. they refer to terms and conditions which apparently can be located "somewhere" on the internet and they have up to 14 days to refund me following collection. I rang them to chase my refund of in excess of £500 which I need to purchase a replacement scooter I pointed out that I am a qualified lawyer and that this is wrong in law, that any customer has to be provided with written terms and conditions if they wish to rely on them and I was told "Helen just go away!" and she disconnected the telephone call.