The hatch and ladder were fine but the pole supplied fitted the ladder but not the hatch. I called you and you sent a replacement pole, the next day, with the correct attachments which was much too short to reach the hatch. I had to transfer the hatch attachment to the longer pole. Unfortunately, the attachment on the longer pole was screwed and on the shorter pole riveted. I had to drill out the rivet and then use the screw. The self-tapping screw supplied was far too long, so you cut your fingers if you used the pole. I had to use a hacksaw and file to make the pole safe to use. You should have supplied the correct pole in the first place.