Anonymous
I was so pleased to have found what seemed like a good quality supplier of hand gel at reasonable prices with a promise of prompt delivery. I ordered £90 worth with the promise of same day dispatch and delivery in a few days. I waited patiently, nothing arrived. I tried to call but no option to discuss anything or leave a message. I emailed. A long time later I received a response (days!) telling me that my original order had gone missing so they would send another out. Another week passes and I receive a box with the wrong number of bottles in, I ordered 8 and only got 4. I chase them up and ask them to supply the correct amount. I haven't heard anything back. If they can't keep up with their supply then why not employ more staff to keep up with demand - or maybe just pocket the profit yourself and provide really poor customer service. Having politely requested a refund of the full delivery of my order (not much to ask for!) I shall now be issueing a charge back with my credit card company. It's issues like this that mean all our merchant fees are higher as it's the only way I can get back what is due to me - very annoying.
4 weeks ago

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Alice, Customer Support

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