I was so pleased to have found what seemed like a good quality supplier of hand gel at reasonable prices with a promise of prompt delivery. I ordered £90 worth with the promise of same day dispatch and delivery in a few days. I waited patiently, nothing arrived. I tried to call but no option to discuss anything or leave a message. I emailed. A long time later I received a response (days!) telling me that my original order had gone missing so they would send another out. Another week passes and I receive a box with the wrong number of bottles in, I ordered 8 and only got 4. I chase them up and ask them to supply the correct amount. I haven't heard anything back. If they can't keep up with their supply then why not employ more staff to keep up with demand - or maybe just pocket the profit yourself and provide really poor customer service. Having politely requested a refund of the full delivery of my order (not much to ask for!) I shall now be issueing a charge back with my credit card company. It's issues like this that mean all our merchant fees are higher as it's the only way I can get back what is due to me - very annoying.
4 weeks ago

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial