I ordered spare house keys on Friday. By Wednesday nothing turned up,so I rang them and was assured receive them Thursday. so I stayed in because it had to be signed for. Nothing Thursday. Rang Rang Friday morning they said someone would call me. No one called. Tried to call, but they had blocked my number. Used my wife's mobile. They then gave a post office tracking number. Why they didn't give me that before I don't know. Tracking number didn't work. Rang back only to find they had blocked that number. Rang on my landline, Was told " I've told you how things work, now go away and leave us alone, your blocking up the lines and hung up. They didn't seem to care someone out there had my house keys with my address, and for a company so concerned with security they wern't bothered. I had also been very polite and patient.