AVOID AVOID AVOID 14 week wait for our sofa when the website said 4-5 weeks. No communcation received about delays due to covid until we personally chased up. On the day of delivery, delivery men refused to take it up to our room of choice. My partner and I ended up having to disassemble the couch ourselves and carry up the stairs. Paid extra for feather cushion inserts and the wrong ones were delivered. Unnecessary hurdles put in place preventing customer service to bring this to the attention of the warehouse to organise exchange which will take upwards of 4 weeks. Countless apologies received from operations manager and customer service staff but no timely solutions offered. We have received no replies to our emails and have had to constantly call for updates. We are still awaiting the managing directors response for all the hassle and stressed caused. We did not want to leave a negative review as we were told that our experience was out of the ordinary and wanted to give Willow and Hall a chance to rectify their mistakes. Reading previous reviews it seems like poor customer service is synonymous with the company name. The lack of communication and solutions has left us extremely frustrated and we have completely lost faith in their service. An absolute joke of a company. Save yourself money and time and buy elsewhere.