An appalling experience. Do not trust this company. I wish I had read the reviews before purchasing a sofa in clearance which was in stock with a promised delivery of approx 2 weeks. For anyone else out there in a similar position or considering ordering an item standby for an agreed delivery date and time, only to be called up the night before at the very last minute saying they cannot deliver the next day. Then you will hear nothing! There are customer service telephone numbers at the delivery company and at Willow & Hall however you will not get through to talk to anybody - the lines are dead or go unanswered. You may get sporadic email responses with excuses but on all the emails there are no contact details and no ability to call them. After repeated attempts through the delivery company and Willow and Hall I cancelled the purchase that I had not even seen or had a new delivery date offered. Excuses followed about deliver company moving offices and they would be in touch. I reiterated the cancellation request and they came back saying they had reviewed the paperwork and thus offered me a 10% refund for a product they had not even delivered!!!! I then had to pursue a full refund through MasterCard and have now just received the funds back. Beware its just not worth the risk!