Unfortunately, we had a bad experience. Firstly, we loved the look of the sofa and wanted to pay more for quality and comfort. In terms of the purchase and delivery, all went smoothly. We opted for a sofa bed but never use the bed because the fold out bar causes a ridge in the bed that it doesn't lay flat and is uncomfortable. The sofa itself is uncomfortable and could be made comfortable by having foam bases topped with feather so that you don't feel the sofa bed underneath digging into you legs and bum. I appreciate you have to plump feather cushions and I have done so, as recommended by Willow and Hall, only to find that the sofa cushions are fraying at the seems. Meaning that we will have to get it reupholstered after just 2 years. We also had to request an arm cover that should have been included. I had to pay extra for this and when it arrived, it was made for a right arm and not a left one, so it's of no use. I contacted Willow and Hall but they never refunded for the arm cover or offered any assistance or compensation. A very disappointed customer and we won't buy from them again.