Stephen Jones
As with many other reviews on here, we ordered a sofa bed 9th October and were told it would be delivered within 8 weeks; when we phoned two weeks back we were told it would be another two weeks but we have not heard anything. I phoned today only to be told it would not be until the New Year; I have cancelled and asked for a refund (£1200.00). I was told it was due to shortage of materials due to the NHS taking priority; so disappointing as I wanted to buy British from a small company. The worst thing about the whole situation is that they took my money straight away and have now left me with no time to try and get a sofa bed before Christmas. If only they had come clean earlier and told the truth I may have had time to find an alternative. When I asked to speak to a Manager I was told I may get a call back in 72 hours!!!!
3 years ago
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Willow & Hall has a 4.7 average rating from 2,695 reviews

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