We ordered a sofa in August, were told 10 or so weeks and we'd be contacted. However, when nearing the original date there was no email informing us of a date so I called - I was told I'd be rung back with an update ... nothing. After several calls I was informed there would be a delay to mid November (from the original mid October). The delay was due to the fabric being out of stock. Checking the timing it was still a 6 - 7 week leadtime; in other words the build process hadn't started! After another month plus of waiting I called again. This time I was told early to mid-December, but no guarantee! Apparently the workshop had a lax attitude to deadlines and the CEO had been onto them. Clearly didn't work. I asked for a call from management - that didn't happen either, so I cancelled the order: £1,400 of my cash W&H are not getting. Now, were there any efforts by W&H to keep my business...? No, they processed and I never heard from them again. Two days later we ordered from sofa.com. We've had a delivery date confirmed of mid-November, so 2 - 3 weeks faster than W&H. Interestingly I saw on W&H website recently - order for Christmas! (delivery date not guaranteed). Really? Do not believe all the 5* reviews below, they are for sample packs. Something has gone very wrong at W&H they did not behave like this previously. Avoid, spend your money somewhere else!